IT Manager | Rabat (Morocco)

UM6P – Mohammed VI Polytechnic University operates within a strongly innovation-driven culture, where creativity, experimentation and intellectual boldness are key foundations. The university promotes initiative, openness and autonomy in a stimulating environment focused on research, entrepreneurship and impact. This innovative mindset is reinforced by a solid cooperative dimension, fostering collaboration, knowledge sharing and human development. A clear focus on performance and excellence further supports this culture, while formal processes remain lighter to maintain agility and flexibility.

Context
In a context of strong growth in its activities, the Business & Management cluster is strengthening its IT Office to support its academic, research, and Executive Education Business Units.

Reporting to the Operations & Services Directorate and in close coordination with the University's central IT Department, the IT Manager plays a key role in the performance, reliability, and quality of the cluster's IT services.

Main Missions

IT Strategic and Organizational Management

• Define and implement the local IT roadmap, aligned with the cluster's strategy and the central IT Department's guidelines
• Identify, gather, and prioritize academic and administrative needs
• Support digital initiatives and EdTech projects

Service Performance and Quality

• Ensure the continuity, availability, and performance of IT services
• Supervise user support and ensure a high level of satisfaction
• Manage the Help Desk Technician and structure support activities

Coordination and Governance

• Ensure operational coordination with the central IT Department
• Ensure compliance with cybersecurity and data protection standards
• Manage local IT service providers (contractual follow-up, service quality, budget management)
 

Profile Sought

• Master's degree (Bac+5) in information systems, computer science, or equivalent
• 5 to 8 years of experience in IT management or IT service management
• Strong project management skills
• Experience in a multi-activity, matrix, or academic environment is a plus
• Excellent communication and coordination skills
• Professional English required
 

Key Skills

• Service-oriented with a focus on proximity
• Operational leadership
• Ability to work in a matrix organization
• Sense of priorities and analytical mind
• Rigor, autonomy, and anticipation skills