IT Manager (M/F) | Casablanca (Morocco)

Sofrecom Maroc stands out for its strongly collaborative culture, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a notable innovation dimension, encouraging initiative, agility and experimentation. Structured processes ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role.

Reporting to the Information Systems Department, the IT Team Manager is responsible for ensuring a high level of service to all Sofrecom employees, while maintaining the proper functioning, security, and evolution of the internal IT environment.

As the IT Team Manager, you will be responsible for:

• Supervising and leading a team responsible for user support, local infrastructure administration, network, and security.
• Organizing, planning, and monitoring the team's operational activities.
• Implementing a continuous improvement approach for service quality.
• Coordinating actions with internal teams, Group entities, and external service providers/suppliers.
• Acting as the main point of contact for all requests related to the local IT environment and infrastructure operations.
• Preparing and monitoring performance indicators (Dashboards and KPIs).
• Regularly conducting security reviews on infrastructure systems.
• Ensuring the implementation of IT security policies and monitoring any exceptions.

• Higher education in IT, systems, or networks (Master's degree or equivalent, minimum 5 years of study).
• Proven experience of at least 7 years in a similar role, including team management.
• Previous successful experience as an IT Manager is essential.
• Excellent understanding of the challenges related to supporting demanding users.
• Ability to work in a multi-site environment (Rabat, Casablanca, France).
• Previous experience in large-scale support (over 1400 users).

Technical skills:

In-depth mastery of:

• Windows 11, Active Directory, fleet management via SCCM and MDT.
• Network environments (LAN, WAN, VPN) and security tools.
• ITSM tools for managing incidents and requests (e.g., ServiceNow, GLPI, etc.).
• Monitoring performance indicators (KPIs) and implementing associated action plans.

Required qualities:

• Strong leadership, ability to manage, motivate, and structure a team.
• Excellent customer focus and service orientation.
• Ability to communicate effectively, both in writing and orally, in French.
• Autonomy, rigor, organizational skills, and initiative.