Helpdesk Technician Spanish Speaker | Sala Al Jadida (Morocco)

Econocom Morocco operates within a culture primarily focused on collaboration, placing people, trust and quality relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within cohesive teams. This dynamic is reinforced by a competitive dimension, supporting ambition, performance and results orientation. It is also grounded in a structured organizational culture ensuring process rigor and reliability, while integrating an innovation component that promotes adaptability and initiative.

Position :
Your main tasks as a Service Desk Technician will be:
• Resolve customer technical incidents;
• Manage user requests (calls + emails);
• Maintain communication between different support levels;
• Contribute to the continuous improvement of the service and respect the group's contractual commitments and security standards.

Required Profile :
Training and experience :
• Education level: Bac+2/3 in IT / Networks;
• Professional experience level: experience in a similar role is highly valued.

Behavioral Competencies : Customer and service orientation, autonomy, and ability to manage stress.

Technical Competencies :
• General knowledge in customer relationship management;
• Ability to detect, process, and resolve Level 1 technical incidents;
• Good command of Windows 8 and 10, MS Office suite, and Outlook.

Location:
Technopolis (Sala Al Jadida)