GTW Operations Agent (Warehouse Agent)

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

Ensure the efficient handling of inbound and outbound shipments in line with DHL operational standards in order to meet network transit times, safety, quality and customer service requirements.
The role also includes Pickup & Delivery activities, contributing to a high level of service excellence across warehouse, gateway and last-mile operations.

• Perform inbound and outbound warehouse operations including sorting, loading, unloading, scanning and shipment preparation according to DHL procedures.
• Handle shipments within the Gateway (GTW) while ensuring compliance with network and security standards.
• Ensure accurate and timely scanning of all consignments to maintain shipment visibility and data integrity.
• Support flight, ramp, shuttle and warehouse activities as required by operational needs.
• Deliver inbound shipments and collect outbound shipments within agreed service timelines.
• Ensure the safety, security and integrity of shipments during handling, transportation and delivery.
• Operate company vehicles responsibly, ensuring compliance with road safety regulations and DHL driving standards.
• Manage undelivered shipments (UNDL) and report issues promptly to the supervisor.
• Maintain cleanliness, organization and safety of the warehouse and operational areas (5S).
• Test operational equipment before use and report any malfunction or safety hazard immediately.
• Work closely with supervisors, team leaders and other departments to ensure smooth operational flow.
• Cooperate with customs authorities and other external stakeholders when required.
• Prepare daily operational reports and support network tracing requests.
• Adhere strictly to Health, Safety & Environment (H&S) policies and report incidents or near-miss events on the same day.*

*BAC +2 minimum.
Valid driving license B & C.
Minimum 1 year of driving experience; experience in logistics, transport or operations is an asset.
Good command of French, spoken and written.
Basic computer skills (Word, Excel, operational scanning systems).

Competencies:
Analysis: Ability to identify operational issues and contribute to effective solutions.
Planning & Organizing: Manages tasks efficiently to meet deadlines in a fast-paced operational environment.
Decision Making: Takes appropriate actions while complying with DHL procedures and safety standards.
Results Orientation: Focuses on meeting operational targets and service quality KPIs.
Teamwork: Collaborates effectively with colleagues and supervisors.
Reliability & Responsibility: Demonstrates accountability, discipline and commitment to safety and service excellence.*