Enterprise Customer Success Manager

• Fluency in English and French is required, with strong written and verbal communication skills being essential.
• Work Location: This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Casablanca office and 1 day from the comfort of your home.

What You Will Do:

• Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption.

  
  

• Work Cross-functionally and collaboratively with Enterprise Account Managers and Support teams to resolve complex issues, and advocate for customers by requesting new features from the Product team.

  
  

• Monitor customer usage and leverage data to demonstrate Deliverect's value, identifying opportunities to improve customer health and adoption rates. 

  
  

• Issue Resolution & Support Escalation: Act as an escalation point for complex technical and non technical queries, ensuring timely resolutions.

  
  

• Identify potential upsell opportunities and support renewal management to ensure continued revenue growth. 

  
  

What You Will Bring:

• • Professional fluency in English, French, and Arabic is essential for managing our diverse account base.
  • 2+ years of experience in a customer-facing role such as Customer Support, Customer Success or Account Management, ideally within a SaaS environment.
  • An analytical mindset with the ability to analyze complex customer issues and leverage data analysis tools to measure customer health and develop effective solutions.
  • Proven ability to manage multiple projects simultaneously, meet deadlines, and navigate a fast-paced environment.
  • Exceptional communication skills with the ability to build trust and rapport with key stakeholders across multiple departments.
  • Familiarity with Google Suite and Zoom; experience with Planhat and HubSpot is a strong plus.