Debt Collection Officer | Casablanca (Morocco)

Join our dynamic company specialized in Medical Equipment, ideally located in Casablanca. An opportunity awaits you as a Debt Collection Officer, a key role for managing our financial flows and maintaining healthy customer relationships.

Your main goal will be to ensure effective collection of customer debts, while contributing to the optimization of the company's treasury and ensuring maximum customer satisfaction during payment-related interactions.

Your main tasks will include:

• Telephone and written follow-up with clients for overdue payments.
• Rigorous follow-up of collection cases and information updates.
• Negotiating payment plans with clients facing difficulties.
• Handling customer disputes related to invoices.
• Preparing reports on the status of debts and collection actions taken.
• Close collaboration with the sales and accounting departments for a consistent approach.

For this position, a Bac +2 level of education is required, ideally in debt collection fields.

Initial professional experience, ranging from 1 to 5 years, in a similar or related role, will be a major asset for success in this position.

We are looking for someone with excellent communication skills, great attention to detail, and the ability to negotiate with diplomacy. Strong interpersonal skills, good organization, and proficiency with computer tools (Office suite, management software) are essential. Understanding financial stakes and a developed analytical mind will also be highly appreciated.