Customer Care & Planning Officer (Morocco)

We are searching for a highly motivated and detail-oriented Customer Care & Planning Officer to join our growing team in Morocco. The ideal candidate will play a pivotal role in enhancing customer satisfaction and ensuring the seamless execution of planning activities. This role requires a commitment to outstanding service, a passion for problem-solving, and the ability to coordinate effectively across departments.

Key Responsibilities

• Act as the primary point of contact for customers via phone, email, and the Customer Portal, managing inquiries and complaints in a timely and professional manner.
• Plan, schedule, and confirm audit activities with clients and auditors, ensuring compliance with applicable standards, procedures, and customer requirements.
• Maintain proactive communication with local auditors to confirm availability, align on audit plans, and resolve scheduling constraints.
• Manage scheduling, portfolio oversight, and advanced planning; coordinate with logistics, sales, and technical teams to support on-time delivery.
• Support the management of offers and renewal contracts, including associated customer care activities and internal process coordination.
• Monitor service metrics and customer feedback, prepare regular reporting, and contribute to continuous improvements in customer care and planning processes.
• Support invoicing activities by validating the accuracy of delivered services (e.g., audit days, scope, and chargeable items) and ensuring timely submission of required information.
• Provide planning support to project managers on complex engagements, as required based on experience and assignment.
• Maintain up-to-date knowledge of services, policies, and best practices to ensure accurate guidance to customers and internal stakeholders.

About Business Assurance
We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.