Customer Billing and Commercial Documentation Coordinator | Casablanca (Morocco)

Ciments du Maroc stands out for a predominantly cooperative culture, where people, trust and the quality of working relationships play a central role. The company promotes a close management style based on support, empowerment and collective commitment. This collaborative foundation is complemented by equally meaningful innovation and organizational dimensions, supporting continuous improvement, adaptability and process rigor. Performance remains part of the culture, but in a more moderate and secondary way.

Tasks:

• Issue invoices and delivery note statements at the end of billing cycles, in coordination with customer billing managers.
• Ensure daily volume control and archiving of corresponding purchase orders.
• Periodically check delivery notes and their digitization in SAP by logistics teams.
• Index sales documentation: invoices, purchase orders, delivery notes, deposit acknowledgments, and delivery note statements.
• Track the dispatch of invoices and delivery note statements to customers and manage the relationship with the dispatch company.
• Report documentary discrepancies and coordinate corrective actions with sales and Credit Control teams.
• Monitor the sequence of delivery notes, modification reports, and rejected concrete reports.
• Manage and control customer refund requests.
• Provide necessary documentation for amicable or legal recovery efforts.
• Prepare reports related to the function and assist with internal and external audit missions.
• Ensure compliance with Group safety standards and requirements.

Skills:

• Rigor and precision in document processing
• Organization and ability to manage multiple files simultaneously
• Analytical thinking and critical sense to detect inconsistencies
• Excellent communication with various stakeholders (sales, finance, logistics, customers)
• Discretion and confidentiality in handling sensitive documents
• Team spirit and adaptability

Profile sought:

• Bachelor's degree (Bac+3) in Accounting or Finance.
• Minimum of 1 year of experience in a similar position in a company or an audit/fiduciary firm.
• Proficiency in SAP R/3 and advanced Excel skills.
• Good knowledge of document management and electronic signature tools.
• Basic understanding of commercial law and sales terms.
• Languages: Fluent in Arabic and French, English is a plus.