Customer Advisors - Customer Service - (FR) | Rabat (Morocco)

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job : Joining Cnexia means not only benefiting from a wide range of advantages and a pleasant work environment, but also gaining unlimited opportunities for learning and future growth.

Required profile :

Missions:

Provide support and ensure the satisfaction of French-speaking customers in the Canadian market.
Manage complaints and provide appropriate solutions while ensuring quality follow-up.
Participate in the continuous improvement of the customer experience by reporting issues and suggestions.
Work closely with internal teams to ensure efficient service.

Profile Sought

High school diploma or equivalent with a minimum of 6 months of experience in customer relations.
Availability to work in rotation on night shifts (24/7).
Excellent command of the French language
Good interpersonal skills, with a strong taste for challenges.
Perfect knowledge of customer relationship management techniques

Social benefits and others

Paid training from day one
An indefinite contract
Social security.
Unlimited bonuses.
Private health insurance with an attractive reimbursement rate.
Free transportation provided