Commercial Assistant (Call Reception) | Casablanca (Morocco)

Maroc Climate and Security (MCS) – Carrier operates within a predominantly cooperative culture, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a strong performance orientation, reflected in clear objectives and results-driven practices. It is further complemented by an innovative dimension that values initiative, alongside structured organizational processes ensuring efficiency, consistency and reliability.

MCS is currently recruiting Commercial Assistants for Call Reception.

Your main mission will be:
• Receiving telephone calls from clients and company employees (French market) B2B and B2C
• In-depth and targeted analysis of customer needs
• Directing calls to the right contact person using internal tools
• Sending emails to take messages
• Sending requested documents
• Projecting a positive image of the company represented.

Required skills and experience:

• Associate's or Bachelor's degree
• 2 years of experience in a call center, specifically in call reception, is mandatory.
• Very good command of spoken and written French, good speaking skills
• Good listening and service skills, comfortable on the phone
• Excellent ability to absorb information
• Proficiency in office software (Word, Excel, PowerPoint…) would be a plus

Personal qualities:

• Team spirit and willingness to share best practices
• Focus on continuous improvement

Your personal involvement and proactivity will be assets for success in this role

Administrative hours + Weekend OFF