Back Office Operator - Rabat | Rabat (Morocco)

Fondation Arrawaj features a culture primarily shaped by innovation, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a competitive dimension, reflecting a strong focus on performance and results. Collaboration and organizational structure further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.

1. Processing and control of operations:

• Record financial transactions and movements in the information system.
• Verify the compliance of operations carried out by the front office and take necessary corrective actions.
• Record recovery operations carried out outside of cash payments.
• Perform administrative and accounting follow-up of operations (reconciliations, checks).

2. Administrative management and reporting:

• Prepare and transmit activity reports to the department head.
• Fill in dashboards, update daily indicators (KPI).
• Participate in the evolution of procedures and the improvement of information systems.

3. Support, internal relations, and compliance:

• Inform internal and external clients about the processing of their operations.
• Handle internal requests and counterparty inquiries.
• Manage and process functional complaints and report any detected incidents.
• Ensure compliance with procedures, safety standards, and current regulations. 

Knowledge:

• Mastery of administrative, accounting, and regulatory procedures in the banking or financial sector.
• Good knowledge of financial products, market operations, and dedicated IT tools.
• Knowledge of operational risks and compliance requirements.

Skills:

• Record, control, and validate financial operations.
• Use management and reporting tools.
• Detect anomalies, manage emergency situations, and propose corrective actions.
• Communicate effectively with internal and external stakeholders.

Attitude:

• Record, control, and validate financial operations.
• Use management and reporting tools.
• Detect anomalies, manage emergency situations, and propose corrective actions.
• Communicate effectively with internal and external stakeholders.