Automations & Chatbot Specialist

• Fluency in English is required, with strong written and verbal communication skills being essential.

  
  

• Work Location: This is a full-time, in office role for the first 3 months. Following this, we offer a hybrid role with a flexible work schedule, offering 3 days in our Casablanca office and 2 days from the comfort of your home.

  
  

What you will do:

• Review chatbot performance data to identify trends and areas for improvement, adjusting workflows as necessary to optimize efficiency.
• Optimize workflows by identifying areas for improvement through thorough data analysis and industry benchmarking.
• Implement strategies to enhance customer satisfaction and streamline operational processes.
• Collaborate with cross-functional teams to troubleshoot and resolve any technical issues related to chatbot performance.
• Contribute to the strategic development of chatbot systems by providing data-driven recommendations for improvement.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction.
• Work on improving internal documentation and proposing new tools or processes to streamline operations.
  

What you will Bring:

• 2+ years of experience working with chatbots or automation systems, particularly in a customer support or technical environment.
• Strong technical knowledge of conversational AI and chatbot optimization.
• Expertise in data analysis, including the ability to interpret large data sets to identify trends and provide actionable insights.
• Proven ability to analyze and improve chatbot performance metrics, including response times, resolution rates, and customer satisfaction.
• Experience collaborating with cross-functional teams to resolve technical issues and improve workflows.
• Strong verbal and written communication skills with the ability to present data-driven insights to internal stakeholders.