After-Sales Service Advisor | Casablanca (Morocco)

Groupe Smeia operates within a well-balanced culture, with innovation forming the core of its approach through creativity, experimentation, and the encouragement of initiative. This dynamic is supported by a strong collaborative dimension, emphasizing trust, accountability, and high-quality human relationships. The company also relies on structured processes to ensure efficiency, reliability, and consistency, while maintaining a clear focus on performance and results. Together, these elements create a versatile culture that blends agility, teamwork, operational discipline, and performance orientation.

- Handle customer reception and open Repair Orders.
- Schedule customer appointments in close cooperation with the Assistant for Telephone Reception and Appointment Management.
- Ensure a high level of customer satisfaction.
- File customer after-sales records.
- Update appointment statuses in the appointment management tool when the customer is received.

- Bachelor's degree (Bac+3), focus: Technical Sales

- Minimum 3 years of experience in a similar role, ideally in the automotive sector.