Senior Customer Service Representative

At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market savvy and visionary. We are problem solvers. And we will be better with you.

We are looking for a Senior Customer Service Representative is responsible for administering, processing and tracking orders. Will perform all customer service duties, respond to customer requests, and proactively review the daily order report while maintaining communication with customers.

What you’ll do:

• Perform a variety of customer transactions such as order entry, processing, and tracking. Accurately and efficiently process transactions and must have knowledge of pricing, order flow, product data and shipping procedures.
• Interact with Account Managers, laboratory and warehouse teams to resolve discrepancies/missing information.
• Run and monitor the daily open order report. Communicate with planners and dispatch to ensure on-time deliveries. Advise customers about delays if necessary.
• Monitor scheduled shipping dates and track order shipments directly with carriers to ensure on-time delivery and expedite as needed.
• Constantly seek improved ways to serve internal and external customers. Answer telephone calls promptly while maintaining a high level of telephone service.

What you’ll bring

• Bachelor's degree in Administration, International Trade, Business Relations, International Business, or related field.
• More than 5 years of experience in customer service in industry.
• Advanced level English.
• Knowledge in JDE.

What you’ll get:

• Opportunity to collaborate with your colleagues.
• Good work environment.

About Sensient: 

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.

Sensient Colors is a leading developer, producer, and supplier of natural and synthetic color systems for customers around the globe. The Company's high-performance products play a vital role in the manufacture of foods and beverages, cosmetic and pharmaceutical colors and coatings, and colors for agricultural uses, household cleaners and paper products. 

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