Digital Asset Operations Lead - Vice President

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Job Overview

Job Background / Context

Citi is revolutionizing the future of digital asset management and blockchain integration. The Investor Services business is dedicated to building innovative solutions that redefine security, efficiency, and accessibility in the digital economy. Join a team where innovation is not just a buzzword, but the core of our DNA.

Investor Services Operations comprises of multiple operations groups supporting our Custody (Global and Direct), Funds and Execution Services businesses. This new and exciting space for our clients where our business is looking to lead the way.

Job Purpose

The Vice President – Digital Asset Settlements is responsible for managing the day-to-day execution, control, and improvement of end-to-end settlement processes for digital assets, while leading a team of managers and analysts.

This role ensures operational excellence, regulatory adherence, and continuous process improvement across blockchain-based settlement activities. Acting as a senior operational leader, the VP partners closely with senior stakeholders, technology teams, and control functions to deliver high-quality client outcomes and implement enhancements that align with the broader digital asset strategy.

Key Responsibilities

• Lead the daily operations of the digital asset settlements team, ensuring accurate, secure, and timely transaction processing across blockchain networks.
• Manage & develop a team fostering a culture of accountability, collaboration, & operational excellence.
• Serve as the senior escalation point for complex settlement exceptions, blockchain transaction failures, and reconciliation issues, ensuring timely resolution and client satisfaction.
• Oversee implementation and adherence to risk and control frameworks, ensuring compliance with internal policies, industry standards, and global regulatory requirements.
• Collaborate with technology and product teams to identify, design, and implement process automation, workflow improvements, and reporting enhancements.
• Act as a Subject Matter Expert (SME) for blockchain-based settlements, providing guidance on operational impacts of new products, protocols, and regulatory developments.
• Partner with the Head of Digital Asset Operations to execute strategic initiatives, including technology migrations, process re-engineering, and new product rollouts.

• Maintain strong governance and documentation standards, ensuring all operational procedures, risk assessments, and contingency plans are up to date.
• Monitor operational metrics, SLAs, and KPIs, taking proactive measures to maintain and improve service levels.
• This role operates within a 24/7 shift model to ensure continuous operational coverage.

Knowledge, Skills & Qualifications

Leadership experience in digital operations, technology, or financial services, directly focused on digital assets, blockchain, or distributed ledger technologies

Domain Expertise: Deep understanding of crypto and blockchain fundamentals (e.g., Bitcoin, Ethereum, Hyperledger), various consensus mechanisms, decentralized finance, smart contracts, and token standards (ERC-20, ERC-721, etc.)

Operational Acumen: Proven track record of designing and scaling complex operational processes, ideally in a highly regulated environment. Experience with back-office operations, settlement, and reconciliation is highly desirable

Regulatory Knowledge: Strong comprehension of the current regulatory landscape for digital assets globally, and an ability to translate regulations into actionable operational and technical requirements

Leadership Skills: Exceptional leadership, communication, and interpersonal skills, with the ability to influence stakeholders at all levels

Problem-Solving: Demonstrated ability to analyze complex problems, identify root causes, and implement effective, scalable solutions

Risk & Control oriented: Demonstrated ability to embed strong risk awareness and control discipline into daily custody operations, ensure secure handling of client assets

Development Value

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model, but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Access to an array of learning and development resources

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Job Family Group: Operations - Core

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Job Family:Operations Project Management

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Time Type:Full time

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Most Relevant Skills Please see the requirements listed above.

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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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