National Field Force Manager

Philip Morris International (PMI) is seeking a strategic and results-oriented Manager Field Force to advance our commercial objectives and reinforce our position in conventional products, while also driving the expansion of smoke-free alternatives.

In this capacity, you will be responsible for designing and leading the implementation of commercial strategies through our sales field teams. Your expertise will play a pivotal role in the execution and success of these initiatives. Achievement of established goals is generally realized through the effective management and guidance of both direct and indirect reports.

Key Responsibilities:

1. Strategic Planning and Execution:

• Develop and execute strategic plans for field operations across the entire country.
• Align field activities with organizational goals and objectives.
• Monitor performance metrics and adjust strategies as needed.

• Lead a team of field representatives, supervisors, coaches, hostesses and others.
• Recruit, train, and mentor field employees.
• Create a positive and collaborative team spirit that empowers people and enables personal growth. Coach the Field Sales Executives and ensure transparent communication within the team and with other stakeholders.

• Optimize field processes to ensure efficiency and productivity.
• Implement best practices for field operations.
• Monitor resource allocation (personnel, equipment).
• Responsible for budget accuracy and planning.
• Digitalize RTM and data collection.

• Set performance targets for the field team.
• Regularly evaluate individual and team performance.
• Provide constructive feedback and address performance gaps.
• Achieve and monitor the sell out of SKUs by branch, by product category, and by channel

• Identify potential risks in field operations (e.g., compliance issues).
• Develop contingency plans to mitigate risks.
• Resolve operational challenges promptly.

• Collaborate with all stakeholders to identify opportunities and implement high-quality solutions for our consumers.
• Build strong relationships with internal and external stakeholders (retailers, trade partners, wholesalers).
• Communicate organizational changes, policies, and updates to the field team.

• Prepare regular reports on field activities, performance, and KPIs.
• Analyze data to identify trends and areas for improvement.
• Use data-driven insights to enhance field operations.

• Manage the field operations budget.
• Monitor expenses related to travel, equipment, and personnel.
• Optimize resource allocation to achieve cost-effectiveness.

• Ensure compliance with company policies, industry regulations, and safety standards.
• Maintain quality control in field operations.
• Conduct audits and inspections as needed.

• Build and maintain strong relationships with clients, partners, and stakeholders.
• Address customer inquiries, concerns, and feedback.

Qualifications and Skills:

• Bachelor’s degree in a relevant field (e.g., business administration, management).
• Proven experience in field operations management.
• Strong leadership, communication, and problem-solving skills.
• Ability to work collaboratively and adapt to changing circumstances.
• Familiarity with relevant software tools (e.g., CRM systems, project management software).

Who Are We Seeking?

• You are consumer-centric, consistently putting our consumers first in all endeavors.
• You have a degree in Business, Economics, Marketing, or equivalent through experience.
• You have a minimum of 6 years of commercial experience, with cross-functional experience highly valued.
• You have people management experience (direct or indirect reports).
• You are data-driven, results-oriented, and have a continuous improvement mindset.
• You have an agile and collaborative style.
• You have a natural talent for motivating and developing people.
• You demonstrate curiosity and diverse ways of thinking to create and experiment with new ideas to benefit our consumers.
• You have strategic thinking and a growth mindset, enabling you to be resilient and adapt to a changing work environment.
• Fluency in English and Arabic required.
• Advanced Communication and Presentation Skills