•    Visit customer onsite (within an agreed time-frame) to assess complaint raised
•    Provide feedback / recommendations in QC report to assist in closing the complaint as quickly as possible to the customers’ satisfaction.
 

•    To act in a professional manner when visiting the customer.
•    To provide a professional QC report along with recommendations.
•    Where possible, to fix the problem on-site thus reducing the complaint lead time.
•    Customer visit & report to be completed within 48hrs of receipt of complaint.
 

•    Fluent English / Arabic
•    Driving License required.
•    Experience of handling / installing sanitary items
•    Communicate effectively with customer / office staff.