HR Operations analyst/specialist

About Marsh Marsh is a global leader in insurance broking and risk management. Our HR Service Centre provides high‑quality, timely HR transactional support to colleagues across the business. We are committed to a collaborative and inclusive culture that values accuracy, integrity and continuous improvement.

Role overview We are seeking an experienced HR Operations Analyst to manage day‑to‑day transactional delivery of HR programs in Jordan. The successful candidate will maintain accurate employee records in the HR system of record, resolve basic absence‑management issues, validate and process monetary transactions in compliance with policy and local law, and partner with internal stakeholders and third‑party vendors to ensure seamless service delivery.

This position will be based in Amman.

Key responsibilities

• Execute and manage transactional HR processes, applying company policies to determine eligibility and next steps.
• Analyze and resolve absence‑management system issues by researching time entries and historical data; determine and apply corrections in line with OpCo‑specific policies.
• Update and maintain the HR system of record with complete and accurate employee information; provide employee data/history for statutory and government requests.
• Verify appropriate approvals for monetary transactions and review colleagues’ transactions for accuracy and compliance.
• Review documentation supporting program‑related payments to ensure compliance with company policy, regulations, and local law.
• Retrieve, upload and manage employee records and supporting documentation for HR programs administered by the HR Service Centre.
• Provide timely, clear communications to colleagues, managers, HR Business Partners/Generalists, and peers.
• Liaise with third‑party providers (e.g., payroll, legal advisors) and internal teams to resolve operational issues.

Candidate profile

• Jordanian national, based in Jordan (mandatory), also supporting other countries in the Region as UAE and KSA.
• 3–5 years’ experience in HR operations, HR service center, payroll support, or similar transactional HR role.
• University degree in Human Resources, Business Administration, or related field (or equivalent experience).
• Fluency in Arabic and English (verbal and written), is a must.
• Hands‑on experience with HRIS/ATS and absence‑management systems; strong data‑entry and record‑keeping accuracy, Workday experience / Shared Service experience is a plus
• Demonstrable knowledge of payroll and finance processes; ability to validate monetary approvals and transactions.
• Strong understanding of local employment legislation and statutory requirements; ability to manage legal/administrative HR tasks.
• Excellent analytical, problem‑solving and communication skills; high attention to detail and confidentiality.
• Experience in multinational or international organizations and/or candidates with dual citizenship will be considered a strong advantage.

Additional information

• Hybrid working arrangement

How to apply Submit your CV and a brief cover letter via the Marsh careers portal. Please quote “HR Operations Analyst – Amman” in your application.

Marsh is an equal opportunity employer. We welcome applications from all qualified candidates and are committed to creating an inclusive workplace.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.