About Open Open.
cx is the unified AI customer support platform automating 70%+ of interactions for enterprises like MoneyGram and Mollie.
Backed by Y Combinator, X by Unifonic, and Shorooq Partners, we recently raised $7M+ to scale our operations across MENA and globally.
We are moving from a startup phase to a high-growth scale-up, and we need a financial architect to build the foundation for that growth — and stay with us all the way to the next decade of scale.
Your Mandate Own the financial engine of a company on a 3–5x ARR year, scaling from a handful of enterprise logos to category-contender status.
Build the planning, reporting, and operating cadence that lets every team — GTM, product, ops — make sharper decisions, faster.
Own the next two priced rounds.
Build the model the leads will actually pressure-test.
Quarterback diligence.
Sit at the table for term sheets.
Be the partner who tells the founders the truth about the numbers — and the strategist who shapes pricing, packaging, market expansion, and headcount because of them.
If you're successful, you'll materially shape Open's growth trajectory and be the finance leader on the cap table at every subsequent round.
What You'll Do — Year One Today, finance at Open lives in the founders' heads, a few spreadsheets, and our outsourced accounting partner.
Your first major mission is to turn that into a structured, compounding system — a single source of truth on revenue, cash, burn, runway, unit economics, and pipeline that the leadership team trusts and acts on every week — and that the Series A leads will buy.
First 100 days • Listen tour: founders, every GTM leader, every customer-facing team.
Map how money actually moves today.
• Stand up the weekly metrics email and the monthly board pack v1.
• Clean up the chart of accounts, compress the close to ≤5 business days.
• Build the v1 forecast model that survives contact with reality.
Run it weekly.
• Pick the finance stack (NetSuite or QBO + Stripe/Maxio + Brex/Ramp/Pleo + Pigment/Cube/Mosaic).
• Diagnose the unit economics: AI cost per resolved ticket, gross margin by segment, CAC payback by channel.
Months 4–9 • Quarterback the Series A.
Model, narrative, data room, diligence, term-sheet review.
• Stand up multi-entity consolidation cleanly (EU/US subsidiaries).
• Build the pricing and deal-desk function — enterprise contract reviews, custom terms, ASC 606 compliance.
• Establish board cadence and investor reporting that the next round's leads will trust.
Months 10–18 • Hit the targeted ARR WIG.
Be the finance leader at the table for every enterprise close.
• Stand up audit-readiness in advance of Series B.
• Partner with CEO on geographic expansion math, M&A signals (acquihires, tuck-ins), and pricing 2.
0. Year 2 and beyond Series B prep and close.
Team scales to 7–12.
Audit, tax, treasury, FX program.
What Makes Us Excited About You You're a player-coach, and you're proud of it.
You're not above the spreadsheet.
You can build the model on a Saturday and present it to a Sequoia partner on Monday.
You're hiring your first report, but you're also the one who fixes the broken VLOOKUP at 9pm because the board pack ships tomorrow.
You'll grow out of the spreadsheet work — but not for 12 months, and you're clear-eyed about that.
You're a first-principles thinker who loves to build.
You see chaos — disconnected systems, copy-pasted spreadsheets, inconsistent definitions of ARR — and your brain instantly starts drawing the clean version.
You have strong opinions on what "good" looks like and you know how to get there one quarter at a time.
You're commercial, not just operational.
You're as comfortable in a pricing conversation as a close.
You can read a usage-based contract and tell the AE what to push back on.
You've sat across from a CRO and made them change their mind on a pricing tier with one chart.
You're AI-native — and you can prove it.
Pulling from Salesforce, Stripe, accounting platforms, billing, and spreadsheets doesn't intimidate you.
SQL is a plus.
But what we really care about: you've already wired AI into your finance workflow — Claude, MCP servers, Cube, Pigment, Mosaic, custom GPTs, agentic automations.
You can show us a workflow you built last quarter that compressed a finance task by 5–10x.
You read MCP server release notes for fun.
When a new tool drops, you've tried it before your CEO sends you the link.
We are an AI company.
Our finance leader uses AI like our engineers do — as the default, not the exception.
If "I'm excited to learn about AI" is your answer to this, you're not the right person for this seat.
You care about outcomes, not output.
You want to move charts and real numbers — runway extended, gross margin lifted, fundraise closed at a better valuation.
You're comfortable designing the metric and proving impact.
You can sit at any table.
You can sit with our CEO, an enterprise CFO at a $5B payments company, a Sequoia partner, a Jordan-based engineer, and an SDR — and translate seamlessly between them.
You're creative and unafraid to be wrong.
You generate ideas constantly, test them quickly, and iterate without ego.
You'll change your mind in public when the numbers say so.
Bonus • Experience at a YC-backed SaaS company, ideally infra/AI/CX.
• Multi-entity, multi-currency operating experience (especially MENA + EU + US).
• Lived through one IPO, acquisition, or unicorn round as part of the finance team.
• Network into top-tier Series A/B investors who would back our next round.
• Understand usage-based or hybrid pricing models in B2B SaaS.
• You've used an MCP server, custom GPT, or Claude-driven workflow inside a finance org.
We will ask to see it.
• You contribute publicly on AI-in-finance — posts, talks, GitHub, Substack — even casually.
