Billing & Boarding Support Engineer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Billing Support Engineer do?

As a Billing Support Engineer, you will drive excellence for our organization when providing Global support to both internal and external partners on Clover App Market related inquiries including Developer Billing. You will provide Billing Product and Billing Eng with insight into the merchant experience. We are looking for an analytical and innovative thinker who is able to quickly isolate the cause and impact of time-sensitive issues. Candidates must communicate findings in a clear and concise manner to audiences of varying technical backgrounds. Ideal candidates will proactively identify gaps in our product and processes, keep relevant stakeholders informed, and drive projects to completion with minimal guidance.

What you will do:

• Work closely with Product, Engineering, Ops, QA, Payments, Billing and Customer Support to triage, document, monitor, and help resolve merchant issues

• Provide operational support for launching additional products and features globally as it relates specifically to Clover App Market billing

• Identify ways to improve the merchant experience and work with the relevant teams to implement these opportunities

• End of Month billing operational execution which could span a weekend or holiday.

What you will need to have:

• A high degree of technical aptitude for troubleshooting a diverse set of computer systems

• Innate curiosity for solving complex problems through hypothesis-driven problem solving skills and indepth investigations.

• Verbal and Writing skills to effectively communicate with different types of audiences.

• Experience with using a Snowflake Database

• Experience with creating and using Sigma Computing dashboards for Data Analysis

• Min 1 year experience writing SQL queries.

• Min 1 year experience using SQL to pull data for reports from multiple sources.

• Min 1 year experience with data analysis using Excel and/or SQL querying.

• Min 1 year proven in job experience initiating and driving projects to completion with minimal guidance while adjusting to rapidly changing requirements.

• Proficient in Japanese language, both spoken and written.

What would be great to have:

• Strong understanding of relational databases, SQL/Kibana querying, and Android OS troubleshooting.

• Experience as a technical team lead or manager.

• Experience with automating manual processes.

• Experience with gathering technical requirements.

• Experience with reporting to all levels of management.

• Experience using Java to build tools that pulls data from multiple sources programmatically.

• Experience with Retool and creating tools through that application.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.