Analyst Supply Operations - Milan (They/She/He)

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are looking for an Operations Analyst to join our team in Milan. In this role, you'll be a key player in optimizing our operations, directly influencing user experience (UX) and profitability in a portfolio of cities. You'll work closely with the Operations Manager and other vertical peers to drive growth and efficiency.

THE JOURNEY

As an Operations Analyst, you'll have a direct and tangible impact on the success of our local operations. Your main responsibilities will include:

• Driving KPI Performance: You will be responsible for key UX and Profitability KPIs for a portfolio of cities, conducting in-depth analysis to identify opportunities for improvement and developing strategies to achieve them.
• Strategic Analysis & Reporting: Perform rigorous analysis aimed at improving these KPIs and create high-quality reports and dashboards to provide clear visibility on the performance of our core operational metrics.
• Process Improvement: Provide constant feedback and innovative process improvement ideas to the Operations Manager, ensuring we maintain a scalable and efficient operation.
• Courier Engagement: Take a hands-on approach to ensure the high engagement and satisfaction of our couriers, known as Glovers, by optimizing support processes and being a crucial point of contact for their day-to-day needs.
• Cross-Functional Collaboration: Act as an important point of contact for other vertical peers, such as Commercial and Quality Control Account Managers, ensuring seamless communication and alignment across teams.

This role will require a mix of operations, stakeholder management, analytical skills, and creativity to tackle different challenges!

WHAT YOU WILL BRING TO THE RIDE

We're looking for someone who is not only a skilled analyst but also a great team player with a passion for our mission. To succeed in this role, you should have:

• Strong Academic Background: A degree in a quantitative field such as engineering, economics, mathematics, or statistics.
• Professional Experience: At least one year of experience in a demanding environment like operations, technology, consulting, or investment banking.
• Analytical Prowess: Advanced Excel skills and strong data interpretation abilities.
• A Proactive Mindset: You are autonomous, full of initiative, and willing to get hands-on and "get your hands dirty" in the field to support our couriers.
• Excellent Communication: A great communicator with a problem-solving attitude and an empathetic, inclusive, and curious nature.
• Positive Energy: You have good energy and genuinely enjoy your work, even on challenging days.
• Language Skills: Professional proficiency in both English and Italian.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?