L2 Onsite Support Technician

The L2 Onsite Support Engineer is responsible for providing second-level technical support for hardware, software, and network-related issues. This role involves troubleshooting, incident resolution, and ensuring minimal disruption to end-user operations.

Key Responsibilities:

• Provide onsite Level 2 technical support for desktops, laptops, printers, and other IT equipment
  
• Diagnose and resolve hardware and software issues escalated from L1 support
  
• Install, configure, and maintain operating systems and standard applications
  
• Manage user accounts, permissions, and access in accordance with company policies
  
• Support network connectivity issues (LAN/Wi-Fi, VPN, etc.)
  
• Coordinate with third-party vendors for hardware repairs and replacements
  
• Maintain accurate documentation of incidents, solutions, and asset inventory
  
• Ensure timely resolution of service tickets within agreed SLAs
  
• Assist in system upgrades, rollouts, and IT projects as needed
  

• 2 to 4 years of experience
  
• A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop / Laptop, HP Desktop/Laptop / Printer, Lenovo Desktop / Laptop, Lexmark Printer, IBM Printer, Server +
  
• Proven experience in L2 or similar IT support role
  
• Strong knowledge of Windows OS, Microsoft Office, and common enterprise applications
  
• Basic networking knowledge (TCP/IP, DNS, DHCP)
  
• Strong communication and customer service skills
  
• Can communicate in English
  
• Good troubleshooting and problem-solving skills​
  

• Be part of a collaborative and innovative global team driving industry-leading IT solutions.
  
• Work remotely from anywhere with reliable internet access.
  
• Professional growth and continuous learning opportunities.
  
• Competitive compensation (commensurate with experience and local market rates).
  
• Meaningful career advancement and the chance to contribute to the success of a global leader in IT services.