Customer Service Associate - French & German Speaker

Who You Are:

• You are eager to get your foot in the door and embrace the fast-paced buzz of the media world.
• Working for a global leader in digital content, supporting successful sales teams excites you and you thrive in a fast-paced, service-oriented environment where terrific customer support is critical.
• In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team.
• Your goal is to help our customers, internal and external, work smarter.
• You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship.

Your Next Challenge:

• Receive and process inbound sales queries from clients via the phone, email and online chat.
• Sell to customers and engage them in discovery activities that determine their needs, suggests relevant products and services, and gather relevant customer information.
• Encourage and enable customers to self-serve.
• Process, track, code and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems.
• Provide creative solutions and strive to find more productive and efficient ways to process, track and handle invoice processing.
• Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
• Answer phones promptly to ensure customers receive timely service and direct the customer to the appropriate sales person to assist them with sales queries.
• Handle customer requests for services related to password resets, download issues, technical questions, etc.
• Create research Customer Relationship Management (CRM) tickets.

What You'll Need:

• Strong interpersonal, organisational and communication skills.
• Relevant customer service experience.
• Strong attention to detail.
• Strong customer service skills and the ability to build and maintain relationships via telephone and email.
• Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
• Strong desire to learn.
• Fluency in written and spoken German, French and English (C1 Level or above both written and verbal in both languages).
• Ability to gather prospect and client information and to identify potential sales opportunities.
• Ability to effectively manage time & complete multiple tasks in fast-paced environment.