The Quality Assurance Supervisor ensures the hotel maintain a professional and consistent brand image, check compliance with internal SOPs, and supporting an exceptional guest experience by meeting guest expectations through audits, and feedback. Help in training, and continuous improvement initiation in the front and back-of-house.
This role ensures that all employees adhere to the hotel’s internal standards related to hygiene, grooming, uniform presentation, and workplace cleanliness to enhance the quality of services offered by the hotel.
Faruk Investment Group (FIG) was founded by the well-known entrepreneur Mr. Faruk Mustafa Rasool in 2008. FIG embodies a legacy rooted in decades of Mr. Rasool’s entrepreneurial vision since the 1970s. Mr. Rasool has more than 40 years of experience in trading and investment. Mr. Rasool’s mission is to expand the economy of the Kurdistan Region and Iraq through investments and industrial developments, but also to support improving the environment through sustainable green projects. Today, Mr. Rasool serves as the Chairman of the Board, steering FIG towards continued success and innovation in the country. FIG is a dynamic conglomerate spearheading the country's resurgence across 13 sectors crucial to the nation's reconstruction. With an impressive portfolio of 24 companies, FIG dominates industries such as telecommunications and IT, hospitality and leisure, cement production, medical services, real estate development, manufacturing, waste treatment solutions, construction innovation, financial services, insurance, travel ventures, tourism and renewable energy. FIG has been essential in driving significant advancements in Iraq's social and economic landscapes. With a workforce of over 7,000 Iraqis across its 24 companies, FIG stands as a cornerstone of employment and growth in the country. Each business within the FIG conglomerate is dedicated to delivering unparalleled products and services, meticulously crafted to meet the diverse needs of the Iraqi market. These businesses are committed to unifying efforts toward fulfilling the collective dreams and aspirations of Iraq and the Kurdistan Region’s diverse communities, fostering a shared vision for a thriving future.