Freight Operations Team Member

Purpose of the Job

The Freight Operations Team Member at Aramex is responsible for supporting the efficient and timely movement of goods across various logistics channels. This role ensures the smooth coordination of freight shipments, from pick-up to delivery, while adhering to company and regulatory standards. The individual will work closely with other team members, carriers, and vendors to ensure accurate, on-time, and cost-effective transportation.

Job Description

• Coordinate the scheduling, tracking, and delivery of freight shipments, ensuring alignment with customer requirements and deadlines.
• Communicate with freight carriers to arrange transportation, resolve issues, and monitor shipment progress. Ensure compliance with service agreements and performance metrics.
• Coordinating with CMTs, brokers, customs and internal teams to ensure shipments are handled properly without any delays
• Immediately update the concerned CMT with any delay, damage or discrepancy related to shipments
• Prepare, verify, and manage shipping documentation such as bills of lading, customs paperwork, and invoices, ensuring compliance with legal and regulatory requirements
• Communicate to CMTs any new offers and/or promotions that customers can benefit from
• Agree with CMTs on timeframes to handle all shipments
• Arrange for dispatchers to meet pickup and delivery timelines and customer request
• Check convenient schedules, coordinate the delivery and dues ready for collection
• Coordinate labor, documentation, physical handling and directly approach different authorities for moving shipment
• Monitor freight costs, ensuring shipments are within budget. Identify potential cost-saving opportunities through carrier negotiations, route optimizations, or consolidation strategies
• Upload online data to local authorities and handling agents
• Coordinate collection of documents from different terminals and other agents
• Ensure necessary procedures are implemented in daily operational activities
• Ensure shipments proper handling as per quality standards to avoid any discrepancy that could lead to penalties or fines

Job Requirements - Experience and Education

• Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field preferred.
• 1-2 years of experience in freight operations, logistics, or transportation services.
• Proficiency in logistics software (e.g., WMS) and Microsoft Office Suite (Excel, Word).
• Experience in handling freight documentation and regulations (domestic and international).
• Proficient using in Cargowise system.

Leadership Behaviors
Building Outstanding Teams
Collaborate & break silos
Execution & Accountability
External focus
Growth mindset
Inclusion
Setting a clear direction
Innovation
Skills
Communication Skills
Customer Focus
Organization & Planning
Team Collaboration
Time Management