WEBMETHODS MIDDLEWARE SUPPORT ENGINEER

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking a skilled webMethods professional with 4–7 years’ experience across Software AG webMethods middleware products, Linux/UNIX administration, and SQL, with strong capability in deployment, administration, monitoring, and troubleshooting. The individual will support integration platforms and related components (including Integration Server, MWS, Trading Networks and Broker), ensuring stable operations, secure configurations, effective CI/CD deployments, and timely incident resolution within production environments.

Deploy and manage Integration Server (IS) packages, including scheduler and trigger configuration (create/update/delete), clients, ACL roles and groups.
Administer and support Trading Networks, Broker administration, and MWS administration including configuration, security and access control.
Perform server start/stop activities, platform monitoring, and console administration for IS and MWS, with strong Linux/UNIX operational ownership.
Troubleshoot platform and integration issues using Software AG Designer debugging and server log analysis.
Support database-related troubleshooting using SQL during script execution and integration failures.
Configure and maintain adapters including JDBC, SAP and Salesforce adapters.
Support BPMS deployments and monitoring activities.
Drive deployments using Jenkins and follow CI/CD practices for reliable releases.
Work with and support additional webMethods components such as Mediator, CentraSite, DMZ and MFT where applicable.
Manage cluster environments including administration of Terracotta servers.
Install and manage certificates, including renewals, keystores and related security configuration.
Install and maintain IS and MWS products, including applying fixes via Update Manager and Command Central.
Apply JVM concepts to support performance, stability and troubleshooting in middleware environments.
Use operational tools such as PuTTY and WinSCP/FileZilla for remote administration and file transfer.
Use service management and delivery tools such as BMC Remedy, HP ALM and Azure DevOps as part of support and change processes.
Use monitoring/observability tooling (e.g., Grafana) where available to support proactive monitoring and incident prevention.

4–7 years of experience working with webMethods middleware products, alongside Linux/UNIX and SQL.
Hands-on experience with webMethods deployments, administration and security configuration (IS packages, schedulers, triggers, ACLs, groups, keystores, certificate renewal).
Working knowledge of Trading Networks, Broker, and MWS administration including access control and configuration management.
Confident debugging using Software AG Designer and interpreting server logs to diagnose and resolve issues.
Proficient with Linux/UNIX administration and comfortable operating production middleware environments.
Good knowledge of JDBC, SAP and Salesforce adapters.
Experience supporting BPMS deployment and monitoring.
Experience with Jenkins-based deployments and understanding of CI/CD processes.
Familiarity with Mediator, CentraSite, DMZ, MFT and clustered environments (including Terracotta) is beneficial.
Comfortable with certificate installation and ongoing certificate management.
Working knowledge of JVM concepts relevant to middleware stability and performance.
Tooling experience with PuTTY, WinSCP/FileZilla, BMC Remedy, HP ALM and Azure DevOps; exposure to Grafana or similar monitoring tools is an advantage.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Opportunity to work on enterprise-grade middleware and integration platforms supporting critical services.
• Hands-on exposure to a broad Software AG webMethods stack, including deployment automation and platform security.
• Experience operating production environments with modern CI/CD practices and operational tooling.
• A collaborative environment that values reliable delivery, continuous improvement, and effective incident resolution.

• Deeper expertise in secure middleware operations, including certificates, keystores, access control and platform hardening.
• Improved troubleshooting approaches across middleware, adapters, databases and JVM-related issues.
• Enhanced CI/CD deployment practices using Jenkins and integrated delivery toolchains.
• Stronger operational maturity across monitoring and observability, including practical use of dashboards and alerts (where applicable).

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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