WD Service Designer

Project Responsibilities
* Demonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and closing deals.
* Proven ability to facilitate workshops, engaging senior stakeholders, and effectively addressing and solving complex problems through collaborative methods.
* Expertise in mapping current processes ('as is') and designing improved processes ('to be'), including the creation of detailed journey maps and service blueprints.
* Strong skills in conceptualizing and articulating a clear vision for service and product offerings, ensuring alignment with business goals and customer needs.
* Ability to translate detailed journey maps into high-level features and requirements, working closely with Product Managers and Tech Leads to develop comprehensive roadmaps.
* Practical experience with Salesforce, understanding its capabilities and how it can be leveraged to enhance service design and delivery.
* Familiarity with Agile and Lean methodologies, with experience applying these approaches to service design projects.
* Skilled in conducting user research and usability testing to gather insights and validate design decisions.
* Strong stakeholder management skills, with the ability to build and maintain relationships with key stakeholders across different levels of the organization.
* Excellent communication and presentation skills, capable of clearly conveying complex ideas and solutions to diverse audiences.