VP - Process & Digital Practice Lead

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking a Process & Digital Practice Lead to play a pivotal leadership role within VOIS Business Operations and Transformation, as part of the Business Excellence team. This role is accountable for shaping and leading a high-performing practice of process engineers and digital consultants, delivering complex transformation programmes, continuous improvement initiatives, and customer-driven engagements. The individual will set the technical delivery culture, embed industry-leading ways of working, and ensure all engagements deliver measurable business outcomes across cost, quality, and experience.

• Lead, coach, and develop a high-performing team of process engineers and digital consultants, fostering a culture of trust, continuous improvement, and professional growth.
• Establish and maintain robust, well-documented, and effective ways of working to ensure consistent, high-quality technical delivery across all engagements.
• Drive industry-leading process engineering and digital consulting practices, embedding methodologies such as Lean, Six Sigma, Agile, and digital frameworks at scale.
• Ensure all programmes and projects are delivered efficiently, on time, within budget, and aligned to agreed quality standards and business objectives.
• Implement quality control and performance management processes, with clear KPIs covering project outcomes, milestone delivery, productivity, and billable utilisation.
• Partner closely with cross-functional stakeholders to ensure seamless delivery and strong customer and employee experience across all portfolios.
• Take accountability for outcomes, ensuring demonstrable improvements in efficiency, quality, cost optimisation, and overall business performance.

• An experienced leader with a strong track record of delivering highly complex technical and business change programmes.
• Comfortable operating in senior, matrixed environments, influencing and engaging cross-functional leaders to shape and deliver large-scale change.
• A clear and inclusive communicator, able to translate complex transformation initiatives for diverse audiences, from end users to senior stakeholders.
• Skilled in industry-standard programme and portfolio management approaches, combined with agile delivery methodologies.
• Degree educated or equivalent, with an MBA preferred.

• The opportunity to shape and lead an industry-leading transformation capability within a global organisation.
• Exposure to large-scale, high-impact transformation programmes across multiple geographies and functions.
• A leadership role with the ability to influence strategic direction, ways of working, and delivery standards.
• A collaborative environment that values continuous improvement, learning, and professional growth.

• Advanced practice leadership and talent development in process engineering and digital consulting.
• Scaling and embedding industry-leading transformation methodologies across diverse portfolios.
• Strengthening commercial acumen through ownership of outcomes, productivity, and value realisation.
• Deepening stakeholder engagement and influence in complex, global matrix environments.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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