Unit Manager - Tech Transformation/Senior Unit Manager - Tech Transformation

Job Purpose Lead the end?
to?end Process Automation strategy and delivery for the DMS function, and delivering key tech transformation projects: 1.
End-to-End workflow for pre-computation,payout computation and invoicing 2.
End-to-End workflow for partner nomination, enrolment, training and DRA certification 3.
Compliance calling revamp 4.
Legal process automation 5.
Realtime data sync across multiple systems Duties and Responsibilities • A – Key Accountabilities for the Role • Delivering key tech transformation projects in process automation • 1.
End-to-End workflow for pre-computation,payout computation and invoicing • 2.
End-to-End workflow for partner nomination, enrolment, training and DRA certification • 3.
Compliance calling revamp • 4.
Legal process automation • 5.
Realtime data sync across multiple systems •  •  • 1) Requirements, Process Design & Documentation • Capture detailed requirements, map current vs.
target process flows (BPMN), and define acceptance criteria.
• Prepare BRDs/user stories, test scenarios, and SOPs under guidance from leads.
•  • 2) Controls, Compliance & Reporting • Implement and validate control requirements (data privacy/masking, consent capture, audit logs, SoD).
• Maintain delivery trackers, value realization dashboards, and risk/issues registers.
•  • B – Additional Accountabilities • Contribute to continuous improvement retrospectives and knowledge shares.
• Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.
Key Decisions / Dimensions • Story reqiurement & test case prioritization, and minor design choices.
• Escalation of data/exception issues and environment constraints.
• Suggestions on reusability and minor process tweaks.
Major Challenges • Managing multiple dependencies (systems, credentials, data) during builds/tests.
• Ensuring clarity of requirements and test coverage within tight timelines.
• Sustaining solution stability across peak loads and process variations.
Required Qualifications and Experience a) Qualifications • Graduate (Engineering preferred).
Certifications in RPA tools, BPM/low?
code, SQL/APIs, Lean/Six Sigma (Yellow/Green Belt) desirable.
b) Work Experience • Hands on experience in ZBB, BPR/DPR, Draw.
io & process mapping.
• 6–10 years in process automation delivery/BA within BFSI or high?
volume operations.
• Strong analytical skills, documentation discipline, and familiarity with control requirements.