Unit Manager - Operations

Essential Functions:

Risk Management Operational reporting:

Identifies and organize the data to produce meaningful views of operational performance.

Develops detailed operational dashboards ensuring requirements meet operational objectives to develop recommendations where applicable.

Extracting, compiling, and comparing data from various sources and reviewing data / creating metrics using various systems, applications, and Excel.

Assist in designing, developing and implementing new and enhanced analytical/forecasting/reporting methods in Excel/PowerPoint.

Produce ad-hoc reporting requests as business needs require.

Provide key trend analysis and outlooks on metrics needed for reporting.

Analyze data inputs, find trends and come up with solutions to ensure accuracy for reporting.

Demonstrate ability to work independently and in a team environment.

Project Management:

Communicate appropriately with identified stakeholders within Risk Operations and business management.

Good relationship management & communication to be able to discuss critical facts & figures with stakeholders and leadership.

Relationship Management

Maintains a positive working relationship with global stakeholders and sustains an ongoing relationship with key business contacts.

Effectively maintains the appropriate level of communication with business management.

Technical Skills

Excellent knowledge of MS Office, Power BI (Excel & PowerPoint in Particular)

Be able to create / modify formulas in Excel to meet the need of any report.

Analytical and problem-solving skills.

Process Specific Skills

Be able to create / modify formulas in Excel to meet the need of any report.

Confident in liaising with stakeholders

Communicate findings of the report, develop resolutions with Risk Operations management.

Maintain an ongoing relationship with key business contacts.

Background in Audit and Control testing reporting will be an added advantage.

Soft skills (Mandatory / Desired)

Effective oral & written communication

Effective presentation skills using tools & techniques.

Strong MS Office experience including Excel, PowerBI & PowerPoint.

Strong analytical skills and attention to detail.

Good interpersonal skills, ability to collaborate across teams.

Work Independently and Self Motivated.