Temp Autodesk Application Support Specialist

Market
Enterprise Functions

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

Temp Autodesk Application Support Specialist

Responsibilities 

• Resolve issues for Autodesk product users.
• Research, verify, and document product defects
• Provide prompt, and efficient assistance to team members with a problem with their tools and 3rd party applications & plugins.
• Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base
• Priority handling and escalation of critical issues and monitoring of service level compliance
• Perform Triage of issue to make sure it is in the correct support queue
• Document support interactions in a company-wide case management system 
• Perform root cause analysis to mitigate recurrence
• Escalate customer issues to senior staff if required
• Manage team backlog of support requests
• Manage user expectations by providing updates on progress

Here's what you'll need

• Experience working directly with architects, engineers and designers from all disciplines.
• At least 7 years of industry working experience
• Proficiency with supporting any one Autodesk products – Autocad Revit, Civil 3D, Plant 3d, Navisworks, Innovyze apps would be an added advantage
• Willingness to "own" the problem (user issue), troubleshoot and ability to solve or mitigate the problem
• Work in flexible working hours in a Hybrid work culture aligned to typical India business hours including shift timings
• Identify workflow issues if a user could perform the task with another tool or method to produce a similar result.

The Ideal Candidate

• Take ownership of tasks & issues & be accountable for them
• Take on new opportunities and tough challenges, and enthusiasm
• Learn through experimentation when solving new problems, using both successes and failures as learning opportunities
• A Team Player & willingness to share the learnings with fellow colleagues

At Jacobs we value people. Having the right balance of belonging, career and lifestyle enables us to consistently deliver and exceed clients’ expectations.

Working alongside industry leaders, you will have the opportunity to develop your career working on key projects in an environment which encourages collaboration, knowledge sharing and innovation. To support your professional growth, Jacobs flexible working arrangements, extended leave options and a host of social, health and wellbeing events and initiatives will underpin our commitment to you.

At Jacobs it’s all about what you do, not where you are, which counts!

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.

Locations
CityStateCountry
Navi MumbaiAll IN RegionsIndia