Technical Support Specialist III

Get to Know Employ: 

Employ is transforming how hiring gets done. With our three ATS solutions - Jobvite, Lever, and JazzHR - plus cutting-edge AI Companions, we free recruiters from admin work and give them more time for what matters: connecting with people. More than 23,000 global customers rely on Employ to make millions of candidate connections each year, helping them hire smarter, faster, and at scale. From growing startups to the world’s most recognized brands, we’re redefining what’s possible in talent acquisition.  

We’re a fast-moving, remote-first team of builders and innovators who live our people-first philosophy every day. We back it up with flexible work scheduling and paid time off, comprehensive benefits, and career development opportunities that help you thrive. At Employ, you won’t just grow your career - you’ll help millions of others grow theirs.   

Come join our team where we have each other’s backs, champion our customers, hold ourselves accountable, and shape what’s next in talent acquisition. 
 
About the Opportunity – Technical Support Specialist Tier III 

We are hiring Technical Support Specialists Tier III to provide exceptional support, troubleshoot technical issues, and deliver tailored solutions to end users. Ideal candidates bring strong customer support and troubleshooting experience with a customer-first mindset. Your regular set of responsibilities will include: 

Respond promptly and professionally to customer inquiries via email and chat support channels. 

Assist customers with troubleshooting technical issues and provide guidance on resolving problems effectively. 

Strive to exceed customer expectations by delivering personalized, attentive, and empathetic service. 

Develop a deep understanding of our products, services, and policies to effectively assist customers and answer their questions. 

Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, in the company's CRM system. 

Ensure compliance with standard operating procedures, methodologies, and techniques. 

Follow up with customers to ensure that their issues are fully resolved and that they are satisfied with the outcome. 

Educate customers on how to use products or services effectively, including providing demonstrations and introducing customers to training materials & resources as needed. 

Stay informed about product updates, new features, and industry trends to provide up-to-date information to customers. 

Details: 

Location: MG Road, Bangalore (on-site, 5 days/week) 

7:30 PM – 4:30 AM IST  

About the Team: 

The Technical Support team is a collaborative, hard‑working, customer‑facing group responsible for delivering best‑in‑class support at the most critical moment—when customers go live and need help. As the first point of contact, the team sets the tone for the customer experience by resolving issues efficiently, communicating clearly, and building trust. Their work directly impacts customer satisfaction, adoption, and long‑term success. 

What You Bring: 

3+ years of experience in a SaaS (Software as a Service) or similar organization providing technical support with a strong focus on customer satisfaction. 

Experience troubleshooting API errors, integration bugs, and other complex technical issues. 

Ability to quickly learn platforms and effectively troubleshoot customer problems. 

Exceptional verbal and written communication skills with a friendly and professional demeanor. 

Strong problem-solving skills and the ability to think critically. 

Customer-focused attitude with a genuine desire to help and assist others. 

Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment. 

Proficiency in using CRM systems (Salesforce experience is a plus!), Microsoft Office Suite, and technical troubleshooting concepts.  

Why You’ll Love Working Here: 

Make an impact: Your work will directly shape how thousands of organizations find and hire talent — from building repeatable acquisition playbooks to launching partnerships that create real hiring outcomes for people and businesses. 

Meaningful, mission-driven work: Join a team where day-to-day wins translate into clearer career opportunities for candidates and measurable business results for customers. 

Comprehensive benefits: Medical, dental, and vision coverage to support you and your family’s health and well-being. 

Learning & development programs: Access to training, mentorship, and development resources to grow your skills — from sales craft to leadership and product knowledge.