Technical Support Specialist II

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Technical Support Specialist II, where you'll contribute to delivering excellent technical support solutions. You'll collaborate with professionals across multiple departments to resolve complex technical issues, improve processes, and ensure customer satisfaction. Working with scientific innovation, you'll provide expert technical assistance through remote and on-site support, while contributing to improvement initiatives that help our customers make the world healthier, cleaner, and safer.
REQUIREMENTS:

• BSc in Computer Science, Mathematics, Life Sciences or related field
• Advanced problem-solving abilities and analytical thinking skills
• Experience as CDS Super User
• Working knowledge of Laboratory software
• Working knowledge of Windows Server, Win 10, Win 11
• Knowledge of chromatography or mass spectrometry instrumentation and its usage in an industrial laboratory setting is advantageous
• Customer focused and committed to customer allegiance
• Strong customer service orientation with ability to handle complex technical discussions
• Ability to work independently and collaboratively in cross-functional teams
• Experience creating and maintaining technical documentation and training materials
• Capability to perform root cause analysis and implement corrective action
• Experience with quality management systems and continuous improvement methodologies
• Ability to travel nationally and internationally up to 20% of the time
• Proven ability to manage multiple priorities and meet performance metrics
• Knowledge of safety regulations and compliance requirements
• Demonstrated ability to train and mentor other technical staff