Technical Service Engineer

SUMMARY OF THE ROLE

As a Technical Service Engineer – Powder Segment, you play a critical role in supporting sales success by delivering expert technical advice, hands-on service support, and reliable solutions to customers. From handling technical documentation and customer complaints to conducting impactful product trainings using global standards, you ensure products are applied correctly and perform at their best.
This position based at Ahmedabad and reporting to the Manager Technical Services & Support.

Role Responsibility: -

• Support the sales team by preparing clear technical documents, specifications, and procedures to ensure the right products and solutions are used for each project.

  
  

• Investigate customer complaints through site visits when needed, work with quality and product teams to find root causes, and provide practical, well‑documented solutions.

  
  

• Participate in project and kick‑off meetings to understand requirements, identify risks early, and support smooth and safe project execution.

  
  

• Share learnings from technical cases by documenting solutions and preventive actions to reduce repeat issues and improve overall performance.

  
  

• Contribute to sales growth by helping introduce products to new customers and promote new solutions to existing ones in collaboration with the sales team.

  
  

• Conduct audits, training, and improvement programs at customer sites, support product trials, and guide colleagues to build strong technical capability.

  
  

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

We are looking for:

Qualification:

• Bachelor’s degree in a relevant field.

  
  

• More than 3 years of relevant experience within a similar industry.

  
  

Personal Qualities we look for

• Acts on own initiative, makes things happen and accepts responsibility for the results.

  
  

• Identifies and seizes commercial opportunities; has a strong positive impact on business growth and profitability 

  
  

• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively

  
  

• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively 

  
  

• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals

  
  

• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.

  
  

What We offer

• Competitive compensation and benefits.

  
  

• Continuous learning opportunities and training activities through on-the-job training and our in-house learning.

  
  

• Career development opportunities across multiple disciplines and geographies.

  
  

• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.

  
  

• A supportive and inclusive company culture where you can be your authentic self.

  
  

• A focus on having fun together through team buildings and social activities.

  
  

POSITION INFORMATION

Company:

Jotun India Private Limited

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

15.05.2026

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun India Private Ltd., established in 2006, is one of the key markets within the MEIA region. With a production a facility, warehouse and more than 400+ employees, we aim to further strengthen Jotun’s position in India through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.  

If you think that this role is what you could be doing next, apply now!