Job Purpose

Lead supplier governance and performance management across third-party suppliers by driving operational excellence, supplier accountability, governance forums, performance analytics, and continuous improvement while supporting Vendor Managers in strategic supplier management.

Key Responsibilities

Governance & Supplier Management
• Lead supplier governance meetings (ORMs, performance reviews) 
• Monitor supplier contractual and operational performance 
• Challenge suppliers on SLA failures and recurring issues 
• Drive supplier improvement plans 

Performance & Reporting
• Analyze supplier KPIs and trends 
• Develop supplier dashboards and scorecards 
• Validate supplier data 
• Present insights and recommendations to stakeholders 

Escalation Management
• Own Level 2 supplier escalations 
• Coordinate resolution across suppliers and internal teams 
• Identify recurring operational issues 

Cost & Operational Improvement
• Identify cost leakage and operational inefficiencies 
• Recommend improvement initiatives 
• Support governance with performance insights 

Process Governance
• Review and approve operational process changes 
• Ensure governance documentation remains current 
• Drive continuous improvement initiatives 

Stakeholder Management
• Work with Vendor Managers, AVMs, EGI, Suppliers and Field teams 
• Represent Vendor Management during governance discussions 
Essential Skills
• 6–8+ years Vendor Management / Service Delivery 
• Strong stakeholder management 
• Supplier governance experience 
• Advanced reporting and analytics 
• Escalation management 
• Excellent communication and influencing skills 
• Ability to challenge suppliers professionally 
Success Measures
• Improved supplier KPIs 
• Reduced repeat failures 
• Governance compliance 
• Effective supplier performance reviews 
• Actionable dashboards 
• Improved supplier accountability