Team Lead

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Lead and manage a team of fraud investigators and senior analysts
• Oversee daily operations, workload distribution, and SLAs
• Handle high-risk escalations and regulatory-sensitive cases
• Drive performance management, coaching, and career development
• Collaborate with risk, compliance, product, and engineering teams
• People management and performance coaching
• Escalation handling and critical decision-making
• Workload planning and resource allocation
• Fraud loss mitigation and risk prioritization
• Cross-functional collaboration (compliance, risk, legal, product)
• Process optimization and operational efficiency
• Reporting, metrics interpretation, and trend analysis
• Client and regulator communication exposure
• Change management and team development

What You Will Need:

• Must have a bachelor's degree in any stream from a recognized university
• Minimum 7+ years of experience working in Fraud investigation process, out of which at least 1+ year experience as a Team Lead.
• Experience working at MNCs in global processes in Financial Services or Regulatory compliance.
• High performer who is recognized as a role model in their current role.
• Excellent MS-Office (excel/Word/PPT) skills.
• Advanced English verbal and written communication skills.
• Bachelor’s degree from an accredited college/university.
• Available to work in extended shifts, weekends/holidays and night shifts (work as per the project requirements to meet the project goals) based on the exigencies of the project.

What Would Be Nice To Have:

• Excellent MS-Office (excel/Word/PPT) skills.
• Advanced English verbal and written communication skills.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.