Systems Engineer

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a skilled Systems Engineer to join our Information Management Services (IMS) team. In this role, you will be responsible for the primary monitoring and maintenance of our production ticketing system, ensuring seamless customer on/offboarding and high-level systems health.

You will join a technical operations team dedicated to maintaining robust infrastructure and providing expert, first-level support to both internal and external customers.

What You’ll Do

In this role, you will:

• Main Responsibility: Provide expert system administration and technical troubleshooting for product infrastructure to resolve hardware and software malfunctions and optimize the customer experience.

  
  

• Collaboration: Coordinate with internal and external customers to fulfill service requests and manage physical and virtual Information Technology inventory, including the repair of failed devices.

  
  

• Compliance: Maintain system audit readiness by ensuring all storage and compute assets strictly adhere to organizational security policies and industry best practices

  
  

What You’ll Bring

The ideal candidate will have:

• 4-8 years of experience in technical operations or an equivalent combination of professional training.

  
  

• Strong knowledge of Red Hat Enterprise Linux (RHEL) deployment, operating system and firmware patching practices, and local area network concepts such as TCP/IP, routers, and switches.

  
  

• Proven ability in complex troubleshooting and systems verification and validation across various platforms, including Nutanix, VMware, and Azure.

  
  

• A Bachelor’s degree from an accredited college or university in Computer Sciences or a related field is preferred