Systems Administrator II - Jira / Atlassian

The Jira/Atlassian Administrator’s primary role is to manage and maintain one of Astreya's key clients Jira and Confluence environment.

While this position will focus primarily on Jira and Confluence, it may also include work with Active Directory and Office 365 hosted applications such as Exchange Online. The Administrator will be expected to be ‘hands-on’ with the systems and individual tasks in support of the applications and the servers/infrastructure on which they reside. Candidates must possess proficient technical skills with Linux and Windows operating systems. This full-time position is a day shift and includes serving as an on-call escalation contact.

Responsibilities:

• Manage and support Atlassian Jira and Confluence as an administrator.

  
  

• Develop and maintain JQL for custom Jira processes.

  
  

• Follow guides to implement best practices, develop efficiencies, and improve platform scalability and performance.

  
  

• Work closely with user groups to resolve problems, deploy and release new products, and create solutions to provide world-class service and support.

  
  

• Assist as needed with the management and support of Active Directory, Exchange, Skype for Business, the Office 365 platform, and several other employee tools.

  
  

• Participate in an on-call rotation.

  
  

Requirements:

• Bachelor of Science in Computer Science, Engineering, or equivalent.

  
  

• Experience managing Atlassian tools (Jira and Confluence) as an administrator is required.

  
  

• 1-3 years of System Administration experience.

  
  

• Experience developing and maintaining JQL.

  
  

• Proficient technical skills with Linux and Windows operating systems.

  
  

• Experience with virtual machines (Windows Server, Red Hat, CentOS).

  
  

• Knowledge of networking, DNS, Exchange, and Active Directory is required.

  
  

• Experience with Active Directory, Domain Administration, and Office 365 Administration is preferred.

  
  

• Knowledge of and experience working with monitoring agents and systems.

  
  

• Ability to work in a fast-paced environment with minimal supervision and major responsibility.

  
  

• Exceptional customer service, organizational, interpersonal, time-management, and written and verbal communication skills.

  
  

• High degree of self-motivation and the ability to adapt quickly to new tasks.

  
  

• Ability to learn custom applications, provide support, and troubleshoot effectively.