System Engineer L2

WE’RE HIRING AS A SYSTEM ENGINEER L2 AT INDIA!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive System Engineer L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

·Client in 190+ countries

·6000+ Engineers

·200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us!

What you will do:

• Provide comprehensive desktop support by troubleshooting and resolving hardware, software, and system-related issues across laptops, desktops, and mobile devices, ensuring high system availability and user productivity.
• Install, configure, maintain, and support operating systems, business applications, and IT peripherals while ensuring compliance with organizational standards, security policies, and performance expectations.
• Manage service requests and incidents through ServiceNow, including accurate ticket logging, tracking, escalation, and resolution, while maintaining clear communication with users and collaborating with technical teams to deliver effective IT support solutions.

What you need:

• Excellent technical knowledge of PCs and desktop hardware with strong hands-on experience in software and hardware troubleshooting.
• Working technical knowledge of current operating systems, protocols, and IT standards, including Windows XP, Windows 7, Windows Server (2000/2003/2008), and Apple/macOS, iPhone, and iPad environments.
• Knowledge and experience with networking components such as routers, switches, firewalls, TCP/IP, and remote control tools.
• Familiarity with enterprise IT tools and systems including Microsoft Office (2007/2010), Active Directory (AD), Exchange (2007/2010), SMS, and enterprise backup solutions.
• Strong interpersonal, communication (verbal and written), analytical, and problem-solving skills with the ability to work independently or in a team, manage priorities, operate under pressure, and maintain a professional demeanor at all times.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in India and be at the forefront of IT support excellence!