SW Infra Production Support Engineer

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

You will technically lead maintenance, field support and development of required features of a market leading FinTech product. The work includes intensive interaction with Customers, Product Managers, Software architects and developers, and Customer Support Engineers.

Role and Responsibilities

Dive deep into the product’s legacy code to add features where required and solve urgent cases and defects that are encountered by customers in the field.

The role includes dealing with the following:

• Application Server Management

  
  
  

• • Monitor and manage deployments on JBoss, WebLogic, or WebSphere.

    
    
    

  • Restart services, manage server logs, and troubleshoot server-level issues (e.g., memory leaks, thread pool exhaustion).

    
    
    

  • Apply patches and configuration changes to application servers as needed.

    
    
    

• Incident Management & Troubleshooting

  
  
  

• • Investigate and resolve production issues related to application crashes, slow response times, or integration failures.

    
    
    

  • Perform root cause analysis (RCA) and document findings for recurring issues.

    
    
    

• Log Analysis & Monitoring

  
  
  

• • Analyze logs from application servers and Spring Boot apps using tools like ELK Stack, or native server logs.

    
    
    

  • Set up and maintain monitoring dashboards and alerts for proactive issue detection.

    
    
    

• Deployment & Release Support

  
  
  

• • Support deployments using manual or automated scripts (e.g., shell scripts, Jenkins pipelines).

    
    
    

  • Validate deployments and perform post-deployment smoke testing.

    
    
    

• Configuration & Environment Management

  
  
  

• • Manage application configurations across environments using Spring Profiles and server-specific settings (e.g., domain.xml, standalone.xml).

    
    
    

  • Handle environment-specific variables, JNDI resources, and connection pools.

    
    
    

• Database & Integration Support

  
  
  

• • Troubleshoot issues related to JPA/Hibernate, connection pooling, and long-running queries.

    
    
    

  • Support integrations with external systems (e.g., REST APIs, MQs, FTPs).

    
    
    

• Performance Tuning

  
  
  

• • Identify and resolve performance bottlenecks at the application and server level.

    
    
    

  • Tune JVM parameters, thread pools, and database connections for optimal performance.

    
    
    

• Security & Compliance

  
  
  

• • Ensure secure communication (SSL/TLS), authentication, and authorization using Spring Security and server-level configurations.

    
    
    

  • Manage access controls, audit logs, and compliance with internal security policies.

    
    
    

• Documentation & Knowledge Base

  
  
  

• • Maintain detailed documentation for deployment procedures, known issues, and troubleshooting guides.

    
    
    

  • Create and update runbooks for common support scenarios.

    
    
    

• Collaboration & Communication

  
  
  

• • Work closely with development, QA, infrastructure, and business teams to ensure smooth operations.

    
    
    

  • Participate in on-call rotations, incident bridges, and change management meetings.

    
    
    

Job Requirements

Must have:

• Relevant academic background

  
  
  

• At least 8 years of experience in Java development

  
  
  

• Experience with hard case investigations at highly pressured timelines

  
  
  

• Experience with Application Servers such as JBoss / WebLogic / WebSphere

  
  
  

• Experience with Spring ecosystem

  
  
  

• Experience with Hibernate

  
  
  

Must have at least some of the next:

• Experience with Oracle DB

  
  
  

• Good familiarity with a Distributed Cache System such as Hazelcast

  
  
  

• Good familiarity with a messaging system such as IBM MQ and Kafka

  
  
  

• Good familiarity with ElasticSearch DB

  
  
  

• Good familiarity with 2 phase commit transaction mechanisms

  
  
  

• Experience with HA failover scenarios 

  
  
  

We are looking for a smart, highly motivated, out of the box thinker that is also a great team player

Ideal Candidate

We are looking for a smart, highly motivated individual who thinks outside the box and is a great team player. Excellent communication skills are expected to effectively collaborate with various teams and stakeholders.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       Sustainability: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!