Support Engineer 2 - BY SCPO/BY Planning/ BY Demand/ PLSQL

Overview:

• Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”

  
  

• Seeking an astute individual that has a strong techno functional foundation with the additional ability to be hands-on with the broader Cloud team as part of the product support, and deep knowledge of industry best practices, with the ability to supply chain & product issues, and work with the product teams.

  
  

Scope:

• Position is focused on supporting various BY Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.

  
  

• Needs to work with cross functional teams including Product Development, Consulting and Support services.

  
  

• Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

  
  

Our current technical environment:

• Software: BY Demand, BY Fulfillment, BY Inventory Optimization

  
  

• Cloud Architecture: MS Azure 

  
  

• Frameworks/Others: PL/SQL, RDBMS

  
  

What you’ll do:

• Understand the implemented solution/ products

  
  

• Analyze the issues, identify Root cause and find the permanent solution to any problem

  
  

• Adheres to SLA based on the severity of the customer cases.

  
  

• Complete the product certification courses assigned.

  
  

• Document the learning and building the knowledge content

  
  

• Provide early visibility and mitigation to technical challenges through the journey.

  
  

• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers

  
  

• Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer

  
  

• Should collaborate with Solution/Technical architect(s) to stabilize the system

  
  

• Enhance/Change the design based on new business requirements by the customer

  
  

• Single Point of contact for all customer requests for the designated solution

  
  

• Manage/Support new roll outs/deployments and handle change requests/enhancements

  
  

• To improve various KPIs for the customer

  
  

What we are looking for:

• Bachelor’s degree minimum 3 to 5 years of experience in Product Support / Implementation support.

  
  

• Skill set and availability requirements as per the organization's needs

  
  

• Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.

  
  

• Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required

  
  

• Deep understanding of Customer business and processes

  
  

• Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex

  
  

• Knowledge in performance tuning techniques is added advantage.

  
  

• Understanding and experience with the technical requirements for the product line assigned.

  
  

• Understanding of various technical platforms and infrastructures.

  
  

• Understands BYs product suite so as to convey relationships and touch-points to the customer.

  
  

• Works with appropriate parties to ensure issues are resolved.

  
  

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.