Supervisor, SMB Channel Operations (9:00 PM - 6:00 AM IST)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
We are hiring a Supervisor – SMB Channel Operations to lead a team that manages the lead-
to-quote process of opportunity lifecycle.The person in this role will guide the team, monitor
daily operations, and ensure targets and SLAs are met. A key focus is on maintaining process
quality, resolving escalations, and helping protect and grow recurring revenue while delivering a
strong partner experience.

What You'll Do:

• Mentor and supervise a team ofSMB Channel Operations, promoting their professional

  
  

• growth within theAllianceorganization. Cultivate a collaborative, high-performing culture

  
  

• with a continuous improvement mindset.

  
  

• Understand end to end business processes, flow of CPQ and recommend process

  
  

• improvements for better functioning of the Operations team.

  
  

• Partner with Sales, Alliance Operations, and additional stakeholders to develop and

  
  

• continuously redefine enrichment strategy in each area of our operations workflows

  
  

• Become a point of contact for all the escalations/queries coming from Sales, Alliances

  
  

• and Ops team

  
  

• Determine prioritization for the team across a multitude of projects and manage

  
  

• resources accordingly

  
  

• Develop team members to achieve their goals and encourage growth mindset to work to

  
  

• constantly improve our operational tasks

  
  

• Set goals, monitor performance and drive accountability across the team.

  
  

• Oversee end-to-end CPQ and quoting process to ensure accuracy, compliance and

  
  

• timely delivery.

  
  

• Exceptional knowledge on Salesforce across all core objects, including Accounts,

  
  

• Opportunities, Contacts and CPQ

  
  

• Work closely with our Global Alliance Operations Shared Services support teams to provide

  
  

• best in class support for Sales and Channel Business Partners,

  
  

• Create and maintain documentation for quoting processes, procedures, and system

  
  

• changes.

  
  

What You'll Need:

• Bachelor’s/Post Graduate Degree required (Business/Operations/Project/Marketing)

  
  

• 8+ years of overall relevant industry experience.

  
  

• Data Analytics Experience, Working with Sales and Alliance operations.

  
  

• Fluent Salesforce.com user, strong understanding of custom objects (and customising Sales

  
  

• Cloud), standard objects (user object, hierarchies)

  
  

• Experience with data loading tools like Salesforce Inspector and DataLoader.

  
  

• Experience managing or leading projects from the inception until the conclusion of the

  
  

• project.

  
  

• Exceptional analytical, conceptual, and problem-solving abilities

  
  

• Ability to question the status quo and think outside the box.

  
  

• Leadership Requirements

  
  

• 2-3 years demonstrated experience in team leadership and operational management

  
  

• Track record of successfully managing small teams (2+ direct reports)

  
  

• Background in business operations, sales operations, or process management

  
  

Shift Time - 9:00 PM - 6:00 AM IST

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

  
  

• Comprehensive physical and mental wellness programs

  
  

• Competitive vacation and holidays for recharge

  
  

• Paid parental and adoption leaves

  
  

• Professional development opportunities for all employees regardless of level or role

  
  

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

  
  

• Vibrant office culture with world class amenities

  
  

• Great Place to Work Certified™ across the globe

  
  

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.