Strategy & Programs Sr Analyst

About theRole:

The mission of Global Sales and Services Strategy & Operations (GSSO) is to improvefrontline associateproductivity through high impact strategic work – transformative process design, territory planning, technology, learning and enablement, analytics and more. The team strives to simplify and improve thesalesand service associateexperience, removeobstacles,and provide data to make the right decisions.  Gartner makes data-driven decisions to sustain double-digitgrowth,and salesand servicesproductivity is at the core of that success.  

As a Senior Analyst, reportingintothe Senior Director, Services Process and Programs (GSSO), you willplay a critical role in shaping the best practicesSalesand ServiceAssociatesat Gartneruseto maximize productivity.Youwill use strong analyticalandproblem-solvingskillstopeel back the layers to a business problem,diagnosebarriersand build solutions within GSSO and across the broader organization. This role willsupportdefining, analyzing, and understanding the key drivers of Salesand ServicesProductivity,in collaborationwith leaders across the business to develop the right strategies to improve performance. This is a high visibility, high exposure, and high impact role - collaborating across GSSO, Sales, Product, GS&D, BTI and Conferences to develop your skillset and knowledge to bring high quality impact to Gartner. Current and past Programs led by this team includeseveralCorporatelevel Priorities and GSSO Top Priorities. 

Whatyouwilldo:

• Support the development and implementation of sales and services strategy to meet business needs and maximize frontline associate productivity:

  
  

• Lead investigative, exploratory analytics to understandprospect/clientengagementbehaviorsand/or frontline associatevalue deliverybehaviors,with theuberobjective of improving NB growth andretention performance.

  
  

• Use analytical problem solving todeterminewhere to dive deeper into the details, using quantitativeandqualitative data to isolate the root causes ofperformancebarriersandidentifybright-spotbehaviours/high-ROI solutions.

  
  

• Diagnose the barriers that limit effective execution of high‑impact seller and/or service associate activities by synthesizing voice-of-clients, frontline feedback, and performance metrics.

  
  

• Leverage strong interviewand qualitative problem-solvingskills to gainleadershipandfrontlineassociateinsights/feedback tocomplement quantitative findings / solutions withqualitativecontext.

  
  

• Support diagnosis of implications and ensuingclient-readiness activitiesfor Sales and Services around big-splash, transformative changes.

  
  

• Develop a passion for theclientperspective and bring it to yourworkas a north star.Also, understand the perspective of thefrontlineassociates.Understandthe world from their point of view, develop a passion for making them successful at everything they do.

  
  

What you will need:

• Graduation in Engineering,Mathor Statistics with2–5years in business analytics;prior Strategy and Operations is an added benefit but not a must-have requirement.

  
  

• Experience with advanced data manipulation and summarization skills using Pythonand supporting AI tools /capabilities,esp. the ability to verify, debug, and optimize AI-generated code.

  
  

• PowerBIexperience working with data sets for advanced analysis and on-tap visualization.

  
  

• StrongSQLanddata bricksknowledge to fetch relevant data from warehouseandoptimizelocalextracts for querying efficiency.

  
  

• Above-averageknow-howofstatistical(e.g.regression, multi-collinearity addressal)and machine learning(e.g.decision tree)techniques to extract actionable insights fromengagement andretention data.

  
  

• Table-stakeskills:Learning agility, champion mindset,strong written and verbal communication,quantitative and qualitativeproblem-solvingandabilityto work through ambiguityand Excel + PPTproficiency.

  
  

What you will get: 

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)and more!

  
  

• Collaborative, team-oriented culture that embraces diversity 

  
  

• Professional development and unlimited growth opportunities

  
  

#GSSO #LI-AS14

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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