Strategic Programs Associate

Job Title - Strategic Programs Associate

Management Level : 12 -

Location: Mumbai

Must have skills: Experience in US Payroll and proficient Microsoft Excel (3 years of US Payroll/Canada Payroll Experience)

Shift Timings- 6 PM – 3 AM IST (US Shifts)

Good to have skills: Knowledge of Power Apps/ Usage of Ai Tools like Co-pilot etc

Experience:

Total Years of Experience

3-4 years of Experience

Total Years of Role Specific Experience

3 years of US Payroll/Canada Payroll Experience

Educational Qualification: Graduate Degree

Job Summary

We are looking for a detail-oriented US & Canada Payroll Analyst who will be responsible for executing payroll operations and supporting process delivery. The candidate should have good knowledge of payroll processes, tax regulations, and compliance requirements in the United States/Canada, with the ability to work under guidance and contribute to process efficiency.

Key Responsibilities

Process & Delivery Management

Understand client’s US/Canada Payroll process and business rules. Execute payroll transactions accurately and within defined timelines. Handle routine payroll activities as per standard operating procedures (SOPs). Seek guidance and escalate issues when encountering complex scenarios. Ensure high quality in written and verbal communication. Follow defined plans and schedules for assigned tasks. Adhere to LWI (Local Work Instructions) and process documentation. Support in maintaining and updating process documentation. Assist in identifying errors/issues and support root cause analysis. Suggest basic process improvements to enhance efficiency and accuracy.

Applications Knowledge

Workflow management tools (e.g., ServiceNow) Payroll tools (e.g., Dayforce, ADP, Workday, SAP) Outlook / Group mailbox handling MS Office (Excel, Word, PowerPoint) SharePoint / Web-based tools

Team Support

Complete assigned work within timelines and quality standards. Support team members in resolving basic process queries. Collaborate effectively within the team. Be available to address process-related queries during working hours. Participate in team meetings and engagement activities. Follow QC and audit mechanisms defined for the process. Assist in knowledge sharing within the team.

Client Support

Update process reports and MIS on a regular basis. Adhere to client-specific requirements and SLAs. Support communication with onshore teams as required. Ensure accuracy and completeness of deliverables. Maintain a customer-focused approach in all interactions. Follow up on assigned tasks to ensure closure. Participate in client calls when required and document notes.

Competencies

Ability to work in a dynamic environment and support multiple tasks. Basic analytical and problem-solving skills. Ability to handle confidential information responsibly. Good judgment in handling routine payroll scenarios.

Additional Information:

• Candidate meets the educational, industry & role specific experience criteria to be put across HR screening. Candidate meets the sourcing criteria & within the standard Compensation bracket for the role, basic communication skills to be put through for written assessment
• This position is based at our Mumbai office.

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