Sr. Specialist SA - Agentic WorkSpaces, AWS Applied AI Solutions

Shape the future of how millions of people work -- and how AI agents reach them securely.
As a Senior Solutions Architect within the Amazon Agentic WorkSpaces specialist team, you will be at the forefront of two transformative shifts: modernising enterprise desktops with cloud-native virtual workspaces, and pioneering the use of End User Computing (EUC) services as the secure, cost-effective delivery vehicle for agentic AI capabilities that put intelligent automation directly into the hands of end users.
In this role you will become a deep technical authority on Amazon WorkSpaces Personal, WorkSpaces Applications and WorkSpaces Secure Browser. You will work directly with customers across a range of industries to design, architect and deploy these services, helping them solve real-world challenges such as enabling secure remote and hybrid work, simplifying desktop management at scale, meeting stringent compliance and data-sovereignty requirements, and migrating away from legacy on-premises VDI. Beyond these established use cases, you will help customers explore and adopt an exciting emerging pattern: leveraging EUC services as a resilient, governed platform for delivering agentic AI experiences to end users in a way that balances innovation with security and cost control.
Key job responsibilities
- Partner with AWS customers to understand their business and technical requirements, then design and deliver architectures that accelerate adoption of WorkSpaces Personal, WorkSpaces Applications and WorkSpaces Secure Browser
- Act as a trusted technical advisor throughout the customer lifecycle, from initial proof-of-concept through production deployment and optimisation
- Develop and publish technical content that raises the bar for the broader community, including reference architectures, blog posts, whitepapers and hands-on workshop materials
- Represent AWS on stage at industry events, conferences and webinars, sharing best practices and customer success stories with technical audiences worldwide
- Collaborate directly with AWS EUC service engineering teams, translating customer feedback and field insights into product feature requests that shape the roadmap and future direction of our services
- Drive thought leadership around the emerging intersection of end user computing and agentic AI, helping define patterns and best practices for secure, scalable agent delivery
What we are looking for:
- Deep hands-on experience with virtual desktop infrastructure, desktop-as-a-service or end user computing technologies
- A passion for working directly with customers and a track record of guiding them through complex technical decisions
- Strong communication skills with the ability to present confidently to audiences ranging from individual engineers to C-suite executives
- A builder mindset -- you enjoy creating content, writing, and sharing knowledge as much as you enjoy solving technical problems
- Curiosity about the intersection of AI, automation and end user computing, and a desire to help define what comes next
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
- Experience implementing cloud services including migrations and modernization projects or equivalent
- 5+ years of virtualization environment experience based on Microsoft Hyper-V, KVM, and VMware products experience
- Experience designing software for end users or enterprise customers
- 2+ years of provisioning, migrating, and managing end user computing and related services experience
- Experience communicating to a diverse, global audience
- 5+ years of infrastructure architecture, database architecture and networking experience
- Experience with technical writing, or experience implementing a cloud-based technology solution
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.