Sr. Software Engineer (ITSM Developer)

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities :
Perform daily maintenance, administration, and troubleshooting on the ServiceNow platform.

• Manage user access, roles, and permissions.

  
  

• Monitor and ensure system stability and performance.

  
  

• Configure and maintain workflows, business rules, UI policies, and UI actions.

  
  

• Customize ServiceNow forms and fields based on business needs.

  
  

• Develop and manage Service Catalog items, including designing workflows.

  
  

• Provide support and resolution for issues related to ServiceNow.

  
  

• Manage incident, problem, and change requests in the platform.

  
  

• Collaborate with stakeholders to improve ITIL processes within ServiceNow.

  
  

• Manage ServiceNow upgrades, patches, and hotfixes.

  
  

• Ensure that customizations are compatible with new platform versions.

  
  

• Conduct testing and validation of upgrades before deployment.

  
  

• Integrate ServiceNow with other tools and systems (e.g., Active Directory, monitoring tools).

  
  

• Implement automation processes using workflows, Flow Designer, and Orchestration.

  
  

• Generate and maintain dashboards and reports for key stakeholders.

  
  

• Monitor KPIs and SLAs through performance analytics.

  
  

• Provide technical support and training to users of the ServiceNow platform.

  
  

• Create and update user documentation and knowledge base articles.
   

  
  

Educational qualification:

Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience :

• Strong understanding of the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, Knowledge).

  
  

• Experience with ServiceNow administration, including managing roles, workflows, business rules, and form layouts.

  
  

• Proficiency in JavaScript and Glide scripting within ServiceNow.

  
  

• Excellent communication skills to work with cross-functional teams and translate business requirements into technical solutions.

  
  

Mandatory/requires Skills :

• Excellent communication skills to work with cross-functional teams and translate business requirements into technical solutions.

  
  

• Strong understanding of the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, Knowledge).

  
  

Preferred Skills :

• Proficiency in JavaScript and Glide scripting within ServiceNow.

  
  

• Experience with ServiceNow administration, including managing roles, workflows, business rules, and form layouts.

  
  

5-8 years of overall IT experience and 2-4 years in administering and configuring ServiceNow. Experience in IT service management, automation, and workflow creation. Experience with integrations using REST/SOAP APIs is an advantage.