Sr. Program Manager, IN Easy Ship

-Own the Program(s) end to end, define and achieve KPIs; Drive performance improvement initiatives.
- Develop and monitor program metrics to identify potential issues in last mile deliveries.
- Identify patterns of defects that will help us build initiatives to reduce defects at scale.
- Ability to pull data and perform deep-dives and root-cause analysis as needed.
- Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.
- Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
- Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
- Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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