Sr Manager, Contract Integrity

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

What will you contribute?
We are seeking a highly skilled and motivated Sr Manager, Contract Integrity to join our team. The ideal candidate will have a strong background in process improvement, excellent communication skills, and a proven track record of team development and cross-functional collaboration. The Sr Manager, Contract Integrity will be responsible for overseeing the entire Contract Management process, ensuring timely and accurate order fulfillment, and driving continuous improvement initiatives. Experience with NetSuite and Salesforce ERP systems, as well as proficiency in Excel and Microsoft Office, is essential. Experience in the Order-to-Cash (O2C) process is highly desirable. This position reports to the Director, Order to Cash.
Responsibilities & Deliverables:

Contract Management Process: 

• Oversee the end-to-end Contract integrity process (post-signature contract), from order entry to delivery. 
• Ensure accuracy and timeliness in order processing and fulfillment. 
• Monitor order status and proactively resolve any issues that arise. 

Process Improvement: 

• Identify and implement process improvements to enhance efficiency and accuracy. 
• Develop and document standard operating procedures (SOPs) for Contract Integrity. 
• Utilize data analysis to identify trends and areas for improvement. 

Communication: 

• Serve as the primary point of contact for order-related inquiries and issues. 
• Communicate effectively with internal teams and external stakeholders to ensure order accuracy and customer satisfaction. 
• Prepare and present regular reports on Contract Integrity performance and improvements. 

Team Development: 

• Lead, mentor, and develop the Systems & Contract team to achieve high performance. 
• Conduct regular performance reviews and provide constructive feedback. 
• Foster a positive and collaborative team environment. 

Cross-Functional Collaboration: 

• Work closely with Sales, legal, Billing, Collections, Revenue, Account SME and Finance teams to ensure seamless order processing and fulfillment. 
• Collaborate with IT and other departments to implement system enhancements and integrations. 
• Participate in cross-functional projects to support business objectives. 

Technical Skills: 

• Proficient in NetSuite and Salesforce ERP systems. 
• Advanced knowledge of Excel, including data analysis and reporting. 
• Familiarity with Microsoft Office Suite (Word, PowerPoint, Outlook). 

Soft Skills: 

• Strong analytical and problem-solving skills. 
• Excellent organizational and time management abilities. 
• High attention to detail and accuracy. 
• Strong leadership and team-building skills. 
• Effective communication and interpersonal skills. 

All other projects and requirements as assigned. 

Required Experience:

• Bachelor’s degree in business administration, STEM, or a related field. 
• Minimum of 8 years of experience in Contract Management or a related field. 
• Proven experience in process improvement and team management. 
• Strong knowledge of NetSuite and Salesforce ERP systems. 
• Advanced proficiency in Excel and Microsoft Office Suite. 
• Experience in the Order-to-Cash (O2C) process. 
• Ability to work in a fast-paced environment and manage multiple priorities. 

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       Sustainability: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!