Sr. Analyst - OTC Operations

Publication date : Apr 14, 2026, 12:00AM

Orange Business is here!
About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Senior OTC Analyst is responsible to manage complex level of billing data analysis and customer reporting, performing high level of billing controls, delivering customer facing activities, supporting revenue assurance within programs. Working closing with OTC Managers and Customer engagements.

Transform the order-to-cash experience for our customers by ensuring accurate invoicing and exceptional support that drives both satisfaction and revenue assurance.
• In liaison with internal and external partners, you will oversee main OTC activities of varying complexity, adhering to documented procedures.
• During daily operations, you will manage ordering capabilities, ensuring customers can place service requests efficiently.
• Maintain accuracy in commercial inventory management and invoicing, guaranteeing that invoices are produced on time.
• Handle cash collection processes to ensure timely payments of invoices and address customer claims professionally.
• Offer ongoing support to customers, enabling them to place orders and manage their bills effectively.
• Keep the catalog of processes and tools up-to-date to enhance operational efficiency.
• Implement corrective and improvement actions to ensure revenue assurance in the OTC process.
• In the implementation phase, you will assist in setting up both transitory and target solutions as required.
• Manage daily functions related to billing preparation, including tools evolution, re-rating, and reporting.
• Develop end-to-end workflow processes from ordering to billing while adapting processes as necessary.
• Provide accurate data and meet deadlines, keeping open lines of communication with internal stakeholders.
• Produce and publish reports that align with business requirements and monitor internal KPIs related to OTC activities.
• Contribute to continuous improvement efforts as defined by the OTC Director, reporting on contractual SLAs.
• Create user guides and maintain procedure documentation to support knowledge management.
• Foster solid interlocks with key stakeholders to ensure stakeholder management is maintained.
• Ensure strict adherence to defined processes, suggesting enhancements proactively for continuous improvement.

About you

You are a detail-oriented professional with a solid background in telecom billing activities, possessing a University Degree in business, commerce, or science. With 8-9 years of relevant experience, you are skilled in MS Excel and have a basic knowledge of MS Access. Your proactive approach allows you to work autonomously while engaging effectively with stakeholders. Fluent in English, with French as a plus, your excellent communication skills empower you to thrive in a virtual team environment.
Your professional skills:
• Possessing expertise in MS Excel allows you to analyze data effectively and present insights clearly.
• An understanding of MS Access provides you with the capability to work with databases relevant to the telecom billing activities.
• Your grasp of billing processes in the telecom domain enables you to manage invoicing and revenue assurance.
• Demonstrating the ability to work autonomously ensures you can execute predefined tasks efficiently.
• Your prowess in engaging with internal staff and customers fosters collaborative working relationships.
Your soft skills:
• Your excellent communication skills enable you to articulate complex information clearly to various stakeholders.
• Fluency in English, combined with knowledge of French, enhances your ability to interact with a diverse range of clients.
• Your proactive nature ensures that tasks are approached with enthusiasm and a drive for results.
• Attention to detail is critical, allowing you to maintain accuracy in all reporting and process adherence.
• Exhibiting strong analytical skills equips you to identify trends and propose improvements effectively.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

At Orange, only your skills matter.

Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.