Edwards Lifesciences is expanding its global technology capabilities with the launch of a new IT Innovation Hub in Pune, India. The Hub strengthens the technology foundation that supports our business worldwide, working in close partnership with teams across regions to deliver reliable, high-quality solutions at scale. Designed as a long-term investment, the Pune Hub will advance newer digital capabilities such as automation, data, AI, and cloud, and will include roles spanning end user services, application development, and enterprise platform teams. Together, these teams will help Edwards operate more efficiently and accelerate innovation in support of our mission of advancing patient care.
The Senior Middleware Administrator plays a critical role in providing operational support for enterprise integration platforms, ensuring stability, availability, and continuous improvement in a highly regulated environment.
How you’ll make an impact:
- Provide end-to-end operational support for the Integration platform, ensuring platform stability, performance, and reliable message processing across environments.
- Own the overall reliability, performance, and operational strategy of the Integration platform across all supported environments.
- Lead complex incident management, major outages, and root cause analysis activities, driving permanent fixes and systemic improvements to reduce incident recurrence.
- Design, implement, and optimize platform monitoring, alerting, and observability standards to enable proactive issue detection and response, in consultation with architects.
- Plan and lead major platform upgrades, migrations, and architectural changes, including risk assessment, implementation planning, and post-implementation review, in consultation with architects.
- Provide technical leadership and mentorship to junior team members, defining support standards, reviewing operational practices, and supporting skills development.
- Collaborate with Architecture, Development, Infrastructure, and Security teams to ensure the Integration platform aligns with enterprise architecture, security, and compliance standards.
- Define and enforce operational best practices, including capacity planning, resilience, high availability, and disaster recovery readiness.
- Drive automation and continuous improvement initiatives to reduce manual effort, improve platform stability, and enhance support efficiency.
- Own the documentation strategy for the Integration platform, including defining standards for knowledge articles, SOPs, and runbooks; reviewing and approving critical operational documentation; and ensuring documentation supports scalability, auditability, onboarding, and shift-left enablement.
- Leads system or process improvements.
What you’ll need (Required):
- Bachelor in Computer Science, Information Technology or Business Administration (or equivalent/relevant fields)
- 5 years and above experience in an integration platform support role, preferably supporting TIBCO platforms.
- Hands on knowledge of Linux operating system having clarity of Linux concepts like file system management, resource utilization, log analysis, and ability to read and write basic shell scripts.
- Experience in installing and managing TIBCO BusinessWorks 6 environments including TIBCO TEA, EMS and HAWK.
- Experience in BW runtime upgrade.
- Expertise in troubleshooting TIBCO BusinessWorks 6 runtime issues.
- Experience in using CI/CD setups using Jenkins and SVN.
- Experience in leading team; having the capability to assist and mentor junior team members.
What else we look for (Preferred):
- Experience with EDI, Microsoft BizTalk Server 2020 or Progress MOVEit Automation.
- Strong interpersonal skills; accountable, committed, and customer-focused.
- Leading a technical operations/support team size of 3 to 5 team members.
- Strong analytical/problem-solving skills; lead incident and problem management (major incidents, RCA, corrective/preventive actions).
- Proactive and positive; takes ownership to drive issues to resolution.
- Self-directed and goal-oriented; prioritizes work based on business impact and urgency.
- Clear written and verbal communicator; collaborates effectively across teams and functions.
- Comfortable in SLA-driven support environments; manages priorities and expectations.
- Strong stakeholder management; communicates status, risks, and trade-offs to business and technical partners.
- Plan and execute upgrades/migrations with change control, risk management, and post-implementation review.
Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
